Sr ServiceNow Dev Analyst; On Site

We are seeking a highly skilled and experienced Senior Service Now Developer Analyst to lead the design, development, and optimization of our Service Now platform. This role is responsible for driving platform enhancements, delivering scalable solutions, and partnering with business stakeholders to maximize the value of Service Now across the organization.

In this role, you will serve as a technical expert, translating business requirements into innovative applications and workflows. This individual will play a key role in maintaining platform integrity, implementing best practices, and collaborating with other teams while ensuring alignment with enterprise IT strategy.

Applicants must be currently authorized to work in the United States on a full-time basis. We are not offering sponsorship to applicants for employment visa status.

Position is On Site.

• Receives technical requests from leadership, end users, or business departments. Assists manager with evaluating requests for feasibility and prioritizing business needs.
• Responsible for managing the Agile development process for the Service Now team, to include defining Agile roles, providing guidance to define level of effort for development, and communicating development expectations as needed.
• Identifies, documents, assigns, and properly communicates sprint work, testing, release schedules, and updates.
• Leads and manages Service Now updates and upgrades to include new feature implementations. Ensures proper road mapping and testing have been completed prior to release.
• Works with internal and external technical teams to ensure outcomes are delivered on time and within scope, budget, and quality expectations.
• Continually drives for operational improvements and efficiencies.
• Defines programming standards for the team and provides guidance on Service Now platform coding best practices.

• Proactively performs detailed analysis to identify areas of improvement with Boys Town technical processes and look for opportunity to fully integrate Service Now functions.
• Identifies Service Now reliability and performance improvements; adjusts and optimizes the production systems to improve customer experience.
• Collaborates with other internal IT departments to provide technical expertise and support for key technical initiatives.
• Works closely with team members and stakeholders to determine business need scope, configure, test, document, and deploy changes to the environment, while ensuring the system remains healthy and functions efficiently.
• Tracks, prioritizes, and implements integration requests and bug fixes, leveraging formal release and change management processes. On-call duties are included as part of this position.
• Configures, develops, implements, and maintains multiple Service Now modules including, Incident Management, Problem Management, Change Management, Knowledge Management, Request Management, Service Catalog, Custom Business Applications, and Service Portal.
• Partners with leadership to socialize architecture and development best practices within Service Now across a shared environment.
• Configures Service Now applications, including creating workflows, writing JavaScript, optimizing the UI, and managing groups and roles to meet user requirements.
• Maintains in-depth technical and functional knowledge applicable to the Service Now platform. Provides training, consultation, and development opportunities for team members.

• Ability to prioritize and execute tasks in a high-pressure, team-oriented, collaborative environment and to meet deadlines and multi-task while maintaining quality standards.
• Ability to learn and communicate new technologies, as they relate to the ongoing improvement of the Service Now platform.
• Extensive knowledge of the Service Now Platform, with a focus on demand and project portfolio suite.
• Deep understanding of system and ITSM core configurations in Service Now.
• Knowledge of implementations and/or migrations to the Service Now platform.
• Proficient in JavaScript and HTML.
• Ability to integrate third-party software and APIs with Service Now using REST and…