Desktop Support Administrator

## Desktop Support Administrator Apply locations:
Methodist Hospital - Omaha, NEtime type:
Full time posted on:
Posted Todayjob requisition :
JR115353
** Why work for Nebraska Methodist Health System?
** At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge.

We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.
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* Job Summary:

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* Location:

Methodist Hospital  Address: 8303 Dodge St.

- Omaha, NE

Work Schedule:

Mon
- Fri, flexible shifts between 7:00am and 6:00pm; training will be Mon
- Fri, 8:00am to 4:30pm for several months      The Desktop Support Admin is a hands-on member of the End User Computing Team responsible for the installation and ongoing support of Methodist Health Systems’ PC desktop, laptop, Mac, mobile device, telephone, audio-visual, and applications support for end users in the Desktop Computing environment for the organization. The role includes installing, diagnosing, repairing, maintaining, and upgrading all end user hardware and equipment to ensure optimal performance.

This is an internal customer-facing role, and requires good technical abilities, good prioritization, responsiveness, and good customer service; along with good verbal and written communication skills. This position can carry out minor tasks and projects under the supervision of a supervisor and/or senior member of the team. This position shall take regular on-call responsibilities. This position may take regular on-call responsibilities.

Other duties as assigned.
** Responsibilities:
**** Essential Job Functions
** Computer and telephony services - PC desktop, laptop, mobile device, audio-visual, phones and application support including Microsoft and Mac Operating Systems and Software and other applications used in the health system.
* Under supervision of the supervisor or other senior Desktop Team member, assesses requests to determine customer needs by applying knowledge of computer technology applications, utilizing available resources and making recommendations based on established standards and guidelines.
* Under supervision of the supervisor or other senior Desktop Team member, installs and supports hardware so that clients can perform their duties in a timely, efficient manner - as defined by client requests and following written instructions.
* Under supervision of the supervisor or other senior Desktop Team member, installs and supports software so that clients can perform their duties in a timely, efficient manner - as defined by client requests and following written instructions.
* Under supervision of the supervisor or other senior Desktop Team member, diagnoses and solves technology related incidents in order that the client can effectively and efficiently use his/her PC by troubleshooting and correcting the problem(s).
* Under supervision of the supervisor or other senior Desktop Team member, provides end user support for printers, Multifunction Peripheral Devices (MFD’s), phones, faxes, modems, and client software.
* Under supervision, connects devices to ports on network switches in network closets, and maintains the upkeep of Health System network closets and stand-alone racks.
* Under supervision of the supervisor or other senior Desktop Team member, completes adds, moves, and changes to workstation configurations.
* May collaborate with team members on other IT related projects, incidents, problems, and tasks
* Provides twenty-four hour on-call support, on a rotating basis, to ensure around-the-clock support for personal computer hardware and software installations by being reachable by phone and responding to calls within one…