Edge Connectivity Specialist

Responsibilities

• Support day‑to‑day operations of enterprise connectivity services, including office LAN/WAN, wireless, remote site connectivity, and edge connectivity between sites and datacenters.
• Perform routine troubleshooting for network, firewall, WAN, VPN, and wireless incidents using documented procedures and escalation paths.
• Assist with implementation of standard network changes, such as switch updates, firewall rule changes, circuit turn‑up support, and wireless configuration changes.
• Monitor network health, alerts, and service requests; appropriately escalating issues.
• Support connectivity for branch and office environments, including user‑impacting network issues outside the datacenter.
• Assist with basic public cloud networking tasks, such as reviewing route tables, security groups, NSGs, or connectivity dependencies under guidance.
• Maintain documentation for circuits, network devices, firewall rules, wireless coverage, and support procedures.
• Follow security, change management, and governance standards for all work performed.
• Participate in operational improvements and knowledge sharing.
• Provide telephony system support.
• Schedule & Presence:
  On‑site role supporting 24/7 operations through real‑time collaboration with shifts from 6:00 AM to 6:00 PM, Monday‑Friday, and scheduled on‑call flexibility with the ability to remain reachable during off‑hours for critical business continuity.

• Experience supporting enterprise office networks, branch connectivity, or wireless environments.
• Exposure to public cloud networking in Azure and/or AWS.
• Familiarity with firewall administration or network security concepts.
• Experience with network monitoring or ticketing tools.
• Associate‑ or entry‑level networking certification (CCNA, Network+, Fortinet NSE, Aruba, Azure Fundamentals, AWS Cloud Practitioner, or equivalent).

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent relevant experience.
• Minimum 1 year of experience in network support, infrastructure support, or related connectivity operations.
• Foundational understanding of TCP/IP networking, switching, routing, DNS, DHCP, and VPN concepts.
• Basic knowledge of firewalls, wireless networking, and enterprise WAN connectivity.
• Familiarity with standard IT service management processes, including incident, request, and change management.
• Ability to follow technical documentation, standards, and runbooks.
• Strong troubleshooting aptitude and willingness to learn.
• Strong written and verbal communication skills.

Folsom, CA;
Denver, CO;
Englewood, CO: $58,135 - $83,050
Minneapolis, MN;
St. Paul, MN: $55,493 - $79,275
Pennington, NJ: $60,778 - $86,825
Woodcliff Lake, NJ: $66,063 - $94,375
Olympia, WA: $52,850 - $75,500

Full-time