Senior & AI Quality Lead

Position: Senior Experience & AI Quality Lead
** Calling all innovators - find your future at Fiserv.*
* We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

** Job Title*
* Senior Experience & AI Quality Lead

** Senior Experience & AI Quality Lead, Finxact Experience*
* ** What does a successful Senior Experience & AI Quality Lead do at Fiserv?*
* A successful Senior Experience & AI Quality Lead owns and drives quality across the Finxact Experience landscape - from the Finxact Console to our AI capabilities. This is more than automation that runs scripts: you bring deep banking and domain knowledge, so you know how the system should behave and can tell the difference between a test that passes and a product that's actually correct.

You set the quality strategy, build the automation to back it up, and partner with our Product and Engineering leaders as a co-owner of quality - together deciding what "good" looks like and what's ready to ship. It's a senior, hands-on role: you lead through strategy, standards, and execution, and you're the clear-eyed voice on where the real risk lives before anything ships.

** What you will do*
* + Partner with Product and Engineering leaders as a co-owner of quality, bringing the testing strategy, domain judgment, and evidence to jointly define what "good" looks like and what's ready to ship

+ Apply deep banking and Finxact domain knowledge to validate that the system behaves the way it should, not just that scripts pass - catching correctness and behavioral issues, not only broken builds

+ Define and champion the testing and quality strategy across the Finxact Experience landscape, establishing the standards, coverage targets, and quality gates that everything ships through

+ Define clear, defensible test plans across both automated and manual coverage, and be able to walk stakeholders through them

+ Design, build, and maintain a modern test automation suite for the Finxact Console - end-to-end, API/contract, and regression - integrated into CI/CD so quality is enforced in the pipeline, not after the fact

+ Shape and run the evaluation strategy for our AI/LLM ecosystem - automated and manual - building eval suites and prompt/output regression that measure accuracy, groundedness, safety, and consistency, and gate releases accordingly

+ Partner closely with engineers, who own development, while you own the quality bar, the measurement, and the release gate for new features

+ Serve as the point of quality for every release - making the call that there are no meaningful regressions and that new functionality meets the quality bar before it ships

+ Provide a testing framework and standards for developers to build against, and enforce compliance across the team

+ Bring best-in-class QA practice, tooling, and a quality culture to the team, leveling everyone up through standards, documentation, and example

** What you will need to have*
* + 5+ years in software quality assurance and test automation, including a proven track record as a QA and SDET lead - with concrete examples you can speak to of automation suites and quality programs you've owned

+ 3+ years of hands-on experience building end-to-end and API/integration test automation for modern web applications (Playwright, Cypress, Selenium; REST/contract testing) integrated into CI/CD pipelines

+ 3+ years of experience in a senior or lead capacity owning quality strategy - coverage models, risk-based testing, regression strategy, release-readiness criteria, and quality gates

+ 3+ years of experience in banking or financial services, with working knowledge of how core banking systems are expected to behave - enough domain depth to judge correctness, not just whether tests pass

+ Demonstrated ability to partner with Product and Engineering leaders as a peer, co-owning quality and operating with authority over the quality bar - as a lead or otherwise

+ Excellent written and verbal communication skills to collaborate with technical and non-technical stakeholders across the organization

+ Bachelor's degree in Computer Science, Engineering, or Information Technology, or an equivalent combination of education, work, or military experience

+ Legally authorized to work in the U.S. without need for sponsorship now or in the future

** Preferred Qualifications*
* + Experience working in or around a core banking or platform product, with comfort navigating complex, configurable systems

+ Experience defining quality or evaluation approaches for AI / LLM-powered features - eval frameworks, prompt/output regression, or measuring accuracy, and safety

+ Experience working in agile product development environments

**…