Deployment​/Availability Coordinator

Job Qualifications

Data Analysis, Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM)

• Type of Requisition:
  Regular
• Clearance Level Must Currently Possess:
  Top Secret
• Clearance Level Must Be Able To Obtain:
  Top Secret/SCI
• Public Trust/Other
  
  Required:
  
  None
• Job Family: IT Infrastructure and Operations
• Skills:
  
  Data Analysis, Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM)
• Certifications:
  
  None
• Experience:
  
  3 + years of related experience
• US Citizenship
  
  Required:
  
  Yes
• Job Title:
  
  Deployment/Availability Coordinator

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Deployment/Availability Coordinator for a career where your growth is just as important as the mission you support.

As a Deployment/Availability Coordinator, the work you’ll do at GDIT will be impactful to the mission of USSTRATCOM, a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. You will provide 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

• Deployment Management
  • Manage and coordinate the planning, scheduling, and successful deployment of IT systems, applications, and solutions.
  • Collaborate with change management, release management, and development teams to ensure smooth transitions of changes from development into production environments.
  • Oversee the development and documentation of deployment plans, schedules, and rollback strategies.
  • Monitor and analyze deployment issues, ensuring swift resolution and capturing lessons learned for future improvements.
• Availability Management
  • Create, implement, and monitor availability management processes to ensure IT services meet and exceed agreed-upon service level agreements (SLAs).
  • Develop and maintain availability and reliability plans for critical IT services, driving improvements where needed.
  • Conduct availability risk assessments and report on service availability trends, vulnerabilities, and potential performance improvements.
  • Work closely with infrastructure, operations, and incident management teams to resolve performance and availability issues quickly.
  • Make recommendations for Key Performance Indicator additions or modifications to improve the accuracy of SLA reporting.
  • Assist the Task Manager in collection and calculation of SLA metrics.

• BS degree; may be substituted for additional years of experience
• 3+ years of IT/DoD administration or service management experience
• Security Clearance Level: Top Secret with SCI
• Required
  
  Certifications:
  
  ITIL 4 Foundation certified within 9 months of start; GFACT or CND or Security+ or GSEC
• Location:
  
  Offutt AFB, NE
• Strong experience in ITIL framework, specifically ITIL 4, with preference for holding ITIL certifications (e.g., ITIL 4 Foundation, ITIL 4 Specialist or equivalent) with a deep understanding of ITIL 4 Deployment Management and Availability Management processes.
• Familiarity with ITSM tools (e.g., Service Now).
• Proficiency in analyzing data and producing actionable insights to improve IT services.
• Exceptional written and verbal communication skills.
• Proven ability to work collaboratively with cross-functional teams.
• Strong analytical and problem‑solving skills.
• Excellent time‑management and organizational skills.
• Incident response and root‑cause analysis
• Ability to escape and collaborate with networking, storage, and security teams

• 401K with company match
• Educational Assistance and eLearning
• Flexible work week
• Internal mobility team dedicated to employee advancement
• Rewards and Recognition programs
• Innovative and collaborative environment encouraging highly motivated critical thinking

Salary range: $79,050 - $106,950 (subject to experience, location and contractual requirements).

• Scheduled Weekly
  
  Hours:
  
  40
• Travel Required:
  
  Less than 10%
• Telecommuting Options:
  Onsite
• Work Location:
  
  USA NE Offutt AFB
• Additional Work Locations: None specified

Our benefits package for all U.S.

-based…