Assist AI Agent​/LLM Topic Developer

Now Assist AI Agent / LLM Topic Developer

Location:

Scottsdale, AZ | Omaha, NE | Chicago, IL | Washington, DC | New York, NY | Austin, TX | San Jose, CA | No Remote (Onsite role)

Duration:
Full-time

Job Description:

Now Assist AI Agent / LLM Topic Developer

Strong hands-on and leadership experience in Servicenow AI Agent Studio (Yokohoma/Zurich).

Practical experience on Now Assist Skills Kit.

Strong knowledge and hands-on experience on LLM Topic configuration.

Build and configure AI agents (virtual agents, copilots) on Service Now.

Design multi-step agent workflows for real scenarios.

Use Now Assist capabilities to automate:

ITSM workflows (incidents, requests)

HR / CSM use cases

Create LLM-powered “topics” (use cases) for agents.

Design:

Prompts

Instructions

Guardrails

Tune responses for:

Accuracy

Tone

Business context

Define dialog flows:

Intents

User journeys

Fallback handling

Ensure:

Natural conversation

Minimal friction

Improve metrics like:

Containment rate

Resolution rate

If you are interested, please send me your updated resume ASAP with below details:

Full Name:

Current Location/Zip:

Expected rate:

Willingness to travel/relocate to job location:

Visa/Work Permit Status:

Notice Period/Availability to Start:

Preferred Interview timings (Specify Time zone):

Education Details (Bachelor’s degree/ Year of Passing/ University):

3-4 lines Experience Summary according to the job description:

Linked In URL:

Looking forward for your response..

Thanks and Regards,

Harsh Srivastava

Jconnect Infotech Inc.

Cherry Hill, NJ 08034

Email: