Customer Care Specialist, Guest

Toast creates technology to help restaurants and local businesses succeed in a digital world. The Guest Support team assists restaurant guests primarily through the Toast Local app.

• Deliver a top tier restaurant guest experience through creative problem‑solving and consistent probing, to craft accurate & timely outcomes.
• Conduct Toast procedures to elevate and coordinate the guest response in accordance with Toast values.
• Expand your knowledge of Toast's hardware and software weekly through professional development time, training, knowledge‑base articles, and the experience gained from performing the roll.

• 1 year of experience in a role responsible for customer satisfaction and championing the customer experience.
• Success operating independently and navigating competing priorities in a constantly changing environment.
• Proven track record of success navigating and troubleshooting technical tools, such as apps on both iOS and Android.
• Strong communication, organizational, and influencing skills.

• Experience answering customer emails and instant messages.
• Experience working in the tech industry or for a SaaS company.
• Strong teamwork skills and customer advocacy.
• Experience using Zendesk or another customer engagement tool.
• Open to working weekends, holidays and night schedules.

$20.50 USD

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.