IT Specialist
Job in
Omaha, Douglas County, Nebraska, 68102, USA
Listed on 2026-07-11
Listing for:
Metropolitan Community College Nebraska
Full Time
position Listed on 2026-07-11
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Classification
Regular
Minimum Pay
$25.73
Compensation will be commensurate with the level of the position, education, and experience.
JOB DESCRIPTION SUMMARY
The role of the IT Specialist I is to provide a point of contact for end users to receive support and maintenance within the organization's multi-device computing environment. This is a first-tier position which includes receiving, prioritizing, documenting and actively resolving initial end user requests for assistance (in person, by telephone, chat, walk-ins or via e-mail). Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop, laptop, tablet and mobile device levels.
This announcement is active through 7/22/26 at 11:59pm and will no longer be listed as of 7/23/26.
ESSENTIAL POSITION FUNCTIONS:
1. Receives, prioritizes, documents and actively resolves initial end user requests for assistance in person, by telephone, chat, walk-ins, e-mail, or via remotely.
2. Acts as eyes and ears at the different campuses to note trends or possible potential problems before they become major issues.
3. Answers questions regarding installations, setups, error messages and ticket status and refers difficult or undocumented issues to the appropriate resource
4. Assists and advises staff and faculty in a mixture of various specialist areas for College software and hardware issues to accomplish what they need.
5. Maintains list of undocumented issues and assists in developing procedures, acquiring and maintaining documentation or other information, printed or electronic, and distributes to appropriate personnel.
6. Assists members of the ITS team through shared knowledge, innovative ideas and expertise to improve customer support processes.
7. Creates records and maintains appropriate data for tracking College ITS, hardware and software issues.
8. Installs, maintains and upgrades documented hardware and software on College computers locally or via remote control software.
9. Maintains and replenishes spare parts and equipment inventory.
10. Maintains the College's web page regarding technology information.
11. Maintains and monitors all computer resource areas.
12. Participates in cross-training efforts to broaden support scope and technical skills.
13. Performs basic IT operations (for example, changing or resetting passwords, performing routine preventative maintenance and clearing/deleting jobs in print queues).
14. Modifies security rights/permissions on computers.
15. Performs initial troubleshooting and repairs of both hardware and software issues via local and remote access.
16. Assists with maintenance and repair of connected classroom technology in learning spaces. If and when more advanced troubleshooting is needed Help Desk staff member will contact the ITS AV Techs.
17. Troubleshoots hard-wired network, wireless network, and our VLAN.
18. Provides on-the-job technology and process training to end users as necessary.
19. Purchases supplies and reconciles monthly expenditure statements.
20. Reports unsolved problems to supervisor in a timely manner.
21. Researches and maintains a working knowledge of the installation and configuration issues related to MCC ITS products.
22. Required to work with diverse and various operating systems and platforms.
23. Assists users connecting with a wide range of personal devices to connect to MCC's wireless network.
24. Follows all federal guidelines regarding handling of confidential student, staff and faculty information and utilizes proper identification verification procedures to comply with FERPA requirements.
25. Provides input to budgeting processes and procedures.
26. Consistently and dependably attends work, activities, training and functions as scheduled or assigned.
27. Processes name changes submitted by Records and Human Resources.
28. Troubleshoots telephone and voicemail issues.
WORK ENVIRONMENT:
Monday-Friday, 7:30am-4:30pm
On premise position located at South Omaha Campus with potential for area-wide service.
KNOWLEDGE, SKILLS, AND ABILITIES:
1. Ability to learn new or changing information technologies.
2. Ability to…
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