Sr Product Support Engineer

Job Description Summary

If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Sr Product Support Engineer, you will be using your skills and hands‑on expertise to provide technical support and troubleshooting for our product and system prototypes. You'll be responsible for assessing our customer needs and determining the most appropriate technical solution for concept and prototype products and systems.

Your technical responsibilities include product installation, testing, error/defect detection and correction, and coordinating the appropriate corrective action with engineers and operators.

The Mission Solutions and Technologies (MST) business area provides affordable, turn‑key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber.

• Provide expert technical support for product and system prototypes.
• Lead and manage product installation, testing, and validation projects.
• Diagnose and resolve critical technical issues and defects.
• Develop and implement advanced corrective actions in collaboration with engineering teams.
• Create and oversee the maintenance of high‑quality technical documentation.
• Conduct comprehensive customer needs assessments and deliver tailored technical solutions.
• Lead product demonstrations, training sessions, and technical workshops.
• Mentor junior engineers and contribute to their professional development.
• Drive strategic initiatives to improve product support processes and performance.

• High school diploma or GED equivalent.
• 10+ years of experience in a technical support or engineering role.
• Higher level relevant degree may substitute for experience.
• Expert‑level troubleshooting and diagnostic skills.
• Extensive experience with product installation and testing processes.
• Progressive hands‑on experience with wireless networks, tactical communications and personal computers.
• Communication and customer interface skills.
• Comprehensive understanding of system level maintenance of networks and communications systems.

• Master’s degree in Engineering or a related field.
• Extensive experience with advanced prototype or concept product development.
• Comprehensive knowledge of Aerospace and Defense industry standards and practices.
• Relevant technical certifications (e.g., Six Sigma, Project Management Professional (PMP)).
• Working knowledge of operating military units and logistics.
• Familiarity with the network and integration of traditional communications systems and sensors.
• Ability to read schematics, use service manuals, follow test procedures, and use logical trouble‑shooting techniques.
• Experience with Radio Frequency (RF), vehicle installation and maintenance procedures.
• Background in the Aerospace and Defense Industry, Government, or US Military.
• Leadership experience in the military or civilian organization.

• Ability to sit and work at a computer for extended periods.
• Hand/finger dexterity for operating computer equipment.
• Ability to lift up to 20 lbs occasionally.
• Capability to work in an office or hybrid environment.
• Occasional travel may be required.

SNC offers annual incentive pay based upon performance that is commensurate with the level of the position.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more ().

This position requires current/active Top Secret with SCI eligibility U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non‑U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense…