VP Operations Data & Insights - Omaha, Nebraska

Pen Fed is hiring a (Hybrid) VP Operations Data & Insights at our San Antonio, Texas;
Eugene, Oregon;
Omaha, Nebraska;
Papillion, Nebraska or Tysons, Virginia location. The primary purpose of this job is to lead and transform Operations Data Delivery functions and to ensure value creation across the division through advanced analytics, machine learning (ML), and artificial intelligence (AI). This position will also be responsible for delivering advanced data analytics capabilities and AI/ML solutions to senior Operations leadership and ultimately to our members.

The VP of Operations Data & Insights will work with peers to ensure Enterprise Data governance, Data quality, and error‑free deployment of IT capabilities. This individual will serve as a thought leader in applied analytics, guiding senior Operations leaders in developing high‑value AI/ML use cases. This role will also oversee our Voice of the Member (VoM) program, that aggregates member interaction, surveys, and other data points to drive predictive analytics and business process optimization in our member‑facing channels.

• Act as a crucial change agent in the divisional strategy to leverage internal and external data assets to fuel data applications and Cognitive/AI/ML driven advanced analytics.
• Create and drive the data architecture and roadmap, assess and optimize the Operations data infrastructure, and maintain an overarching data/tools ecosystem to support advanced analytics, and interoperability internally and externally.
• Serve as a change agent in Pen Fed's continued transformation towards a data‑driven enterprise.
• As a trusted advisor to senior Operations leadership, this individual will lead the development of the data strategy, roadmap, and execution, transforming provider, member, partner engagement through data, and the enablement of advanced analytics.
• Oversee and optimize both data and analytic platforms that deliver value added solutions to Pen Fed members and business units.
• Act as strong cross‑functional leader to liaise with other executives and work collaboratively with different business verticals to orchestrate a federated approach to data and analytic platforms.
• Create and establish a strategy and vision that shapes and drives data and supports analytics to enable Pen Fed to be a Data driven organization serving member needs.
• Partner with leaders and stakeholders to introduce automation, artificial intelligence, and predictive learning initiatives.
• Support the data governance program, ensuring that data standards, data quality, and metadata management conforms to established corporate standards.
• Strive to both reduce the cost of managing data, and, increase the value of the data.
• Work closely with each business unit to identify solutions that align with the enterprise strategy, leveraging enterprise solutions, and when needed provide specific solutions that are unique for that business.
• Lead, manage, and partner with cross functional teams to continually improve data governance, data quality, and data security in a multi‑tenant environment; standardize data.
• Serve as an advisor and consultant to business leaders across the enterprise, assisting leaders with understanding how they can best leverage their data to drive business outcomes.
• Promote and lead a culture of operational excellence and continuous improvement for the daily support of data and analytics platforms and constantly evolve and transform.
• Develop, coach, and lead a high performing team, and manage a diverse team of professionals that focuses on maximizing performance, business impact and results, as well.
• Oversee the Voice of the Member (VoM) program-which aggregates member interaction, survey, and additional data points to better understand member behavior, root cause analysis on gaps & opportunities, and drives business process optimization.
• Collaborate with industry experts to understand emergent approaches to data management and platform development in the support of digital platforms, analytic platforms.
• Helps safeguard Pen Fed's computer and IT systems by monitoring staff adherence of all security policies and related training for individuals…