Sr. Program Manager Cloud Infrastructure Services

About Zscaler Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.

We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

Role We are looking for a Sr. Staff Program Manager - Cloud Infrastructure Services to join our Reliability Engineering and Infrastructure Services department, reporting to Manager, Cloud Operations. This position offers the flexibility of being remote or working in a hybrid capacity from San Jose, California. You will drive technical program management for our cloud and data center operations, bridging the gap between infrastructure engineering and customer onboarding.

Your expertise in servers, networks, and cloud operations will be critical in executing high-impact projects in a dynamic environment.

What you’ll do (Role Expectations)

Manage the entire project lifecycle by developing project charters, planning activities, and tracking milestones to closure

Provide management-level visibility and reporting on project status, risks, and information to ensure transparency

Develop and refine processes, program templates, and documentation to scale the organization

Coordinate cross‑functional communication between system engineers, sales, and product teams to deliver an excellent customer experience

Effectively utilize project management tools including Jira, Confluence, and dashboards to maintain operational excellence

Who You Are (Success Profile)

You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

8+ years of technical program management experience in networking, cloud operations, infrastructure, or data center technologies

Proven ability to collaborate effectively with VP-level stakeholders and navigate executive-level communications

Experience working collaboratively across organizations with strong interpersonal skills to…