Product Support Engineer II

Job Profile Summary

If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Product Support Engineer II, you will provide intermediate-level technical support for our product and system prototypes. You will take a more active role in troubleshooting, product testing, and coordinating corrective actions. This role involves collaborating closely with engineering teams to ensure our products meet performance standards and customer requirements.

The Mission Solutions and Technologies (MST) business area provides affordable, turn‑key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber.

• Provide advanced technical support for product and system prototypes.
• Lead product installation, testing, and validation efforts.
• Diagnose and resolve complex technical issues and defects.
• Work with engineers to develop and implement corrective actions.
• Create and maintain detailed technical documentation and reports.
• Conduct in-depth customer needs assessments for technical solutions.
• Facilitate product demonstrations and training sessions.
• Support continuous improvement initiatives in product support processes.

• High school diploma or GED equivalent.
• 2+ years of experience in a technical support or engineering role.
• Higher level relevant degree may substitute for experience.
• Proficient in troubleshooting and diagnostic techniques.
• Strong understanding of product installation and testing processes.
• Basic understanding of and some experience with wireless networks, tactical communications and personal computers.
• Communication and customer interface skills.
• Understanding of system level maintenance of networks and communications systems.

• Experience with advanced prototype or concept product development.
• Knowledge of Aerospace and Defense industry standards and practices.
• Certification in relevant technical areas (e.g., CompTIA A+).
• Working knowledge of operating military units and logistics.
• Familiarity with the network and integration of traditional communications systems and sensors.
• Ability to read schematics, use service manuals, follow test procedures, and use logical troubleshooting techniques.
• Experience with Radio Frequency (RF), vehicle installation and maintenance procedures.
• Background in the Aerospace and Defense Industry, Government, or US Military.
• Leadership experience in the military or civilian organization.

• Ability to sit and work at a computer for extended periods.
• Hand/finger dexterity for operating computer equipment.
• Ability to lift up to 20 lbs occasionally.
• Capability to work in an office or hybrid environment.
• Occasional travel may be required.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

This position requires current/active Top Secret with SCI eligibility U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non‑U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants.

Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, nati