Salesforce Business Analyst

Be Aware of Fraudulent Recruiting Activities
:
Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.

Please contact Lincoln's fraud team at  if you encounter a recruiter or see a job opportunity that seems suspicious.

Work Arrangement
:
Hybrid :
Employee will work 3 days a week in a Lincoln office

Relocation assistance
: is not available for this opportunity.

Requisition #: 76302

We are excited to bring on a motivated Salesforce Business Analyst to our Workspace Solutions – Salesforce and CRM Center of Excellence team. In this role, you will help carry out the GP and RPS Salesforce Strategy through dedicated agile pods working on prioritized projects for multiple Salesforce platforms. You will consult/analyze and deliver on project specific assignments and act as a resource to applicable internal stakeholders.

You will also consult and collaborate with business and IT stakeholders to define and validate business solutions that meet their needs, goals, and objectives.

• Development of Salesforce CRM requirements: planning, prioritization, scope, effort estimations and traceability to downstream and upstream teams/applications
• Consult, collaborate, and serve as a resource to team members and key internal and/or external stakeholders to elicit more complex business issues, determine root cause(s), and capture business needs
• Determine more complex best practices and suggest how to improve current practices
• Partner with and ensure consistent/effective communication with agile pod and peer teams
• Identifies and recommends process improvements that significantly reduce workloads or improve quality of assigned area(s)
• Act as liaison between Business and IT partners ensuring clear understanding of user stories and business requirements for design
• Management of User Licensing and Provisioning within the Salesforce platform
• Triage cases that consist of additional user support, training needs, enhancement requests, and large projects

Must-haves:

• 3-5+ plus years of experience in business analysis; project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure and meeting deadlines
• 3-5+ years of experience with Salesforce CRM
• 4 Year/Bachelor’s Degree or equivalent work experience (4+ years of experience that aligns with the duties of the role)
• Ability to define problems, analyze complex information, collect data, establish facts, and draw valid conclusions and solutions
• Strong collaborator and communicator
• Demonstrates strong project management leadership skills with the capacity to manage and drive multiple efforts of work simultaneously in a time-sensitive environment

Nice-to-haves:

• User acceptance testing experience
• Agile methodology experience

Applications for this position will be accepted through 9/1/26, subject to earlier closure due to applicant volume.

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

Clearly defined…