Managing Director, Enterprise Platforms

Managing Director

This Managing Director is responsible for operating BDO's core enterprise platforms—Oracle Cloud, One Stream, Service Now, Agiloft, and Microsoft Dynamics—as managed business services supported by strong product management discipline. The role is accountable for delivering consistent release cycles, platform stability, user adoption, enhancement roadmaps, and scalable M&A onboarding playbooks across these systems.

This leader serves as the primary IT platform partner to Core Business Services, including Finance, People & Culture, Legal, and Real Estate, ensuring platform strategy aligns with enterprise architecture, business priorities, and colleague experience objectives. The role also provides direct leadership to platform product directors and technical leaders across all five platforms, including coaching, performance management, capacity planning, prioritization, and capability development.

Job Duties:

• Provides strategic leadership and direction for BDO's core enterprise platforms—Oracle Cloud ERP, One Stream, Service Now, Agiloft, and Microsoft Dynamics—as managed business services
• Establishes a consistent product management operating model across all platforms, including product ownership, backlog management, release planning, and adoption measurement
• Leads the Oracle Cloud ERP delivery model with aligned IT leadership, business ownership, and executive governance to stabilize, mature, and optimize the platform
• Owns platform strategy for One Stream, Service Now, Agiloft, and Microsoft Dynamics 365 in partnership with Finance, Legal, Procurement, Growth, Marketing, and Sales stakeholders
• Establishes configuration governance, change control, release management standards, and quality gates to limit unnecessary customization and preserve platform up gradability
• Monitors platform health, service levels, incident trends and drives root cause analysis and continuous improvement across the platform portfolio
• Measures platform adoption and colleague satisfaction through usage metrics, NPS, and CSAT, and leads improvement plans against defined targets
• Safeguards access, roles, and provisioning are aligned to least privilege principles and business requirements across all enterprise platforms and oversees RBAC
• Manages vendor relationships, license optimization, and platform financial performance in partnership with IT Fin Ops, including quarterly business reviews and unit cost reporting
• Builds and maintains repeatable M&A onboarding playbooks for key enterprise platforms to accelerate integration and improve consistency across acquisitions
• Partners with Enterprise Architecture, the CISO, and IT Operations to ensure platforms align with enterprise standards, integration and data flow requirements, and compliance obligations including QC1000, SOC 2, and audit readiness
• Provides executive reporting and develops platform team capabilities across product management, technical leadership, and functional specialization to support roadmap delivery and long-term platform maturity
• Other duties as required

Supervisory Responsibilities:

• Directly manages platform product directors and technical leaders across Oracle ERP, One Stream, Service Now, Agiloft, and Dynamics; provides coaching and performance management
• Leads platform team capacity planning, hiring, onboarding, and capability development across all core enterprise platforms

Qualifications,

Knowledge, Skills and Abilities:

Education

• Bachelor's degree in Information Systems, Computer Science/Engineering, Business Administration, Finance, Accounting or IT, required
• Master's degree in Information Systems, Business Administration or Technology Management, preferred

Experience

• Fifteen (15) or more years of progressive IT experience delivering, supporting, or optimizing enterprise platforms, required
• Ten (10) or more years of senior leadership experience running enterprise platform organizations at scale, required
• Five (5) or more years of people leadership experience, including team oversight, coaching, and performance management, required
• Direct leadership experience with Oracle Cloud ERP and financial systems programs in a complex enterprise environment,…