Applied Scientist: GenAI for Global Customer Experience
Job in
Omaha, Douglas County, Nebraska, 68197, USA
Listed on 2026-08-22
Listing for:
Amazon
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software), Data Scientist, Machine Learning/ ML Engineer
Job Description & How to Apply Below
Amazon is seeking an Applied Scientist to join the Data Intelligence team within Amazon Customer Service. You will own the definition and implementation of AI-driven innovations using GenAI, ML, NLP to transform customer service experiences globally.
You will design scalable AI solutions for both structured and unstructured data, collaborate with scientists, engineers, and product managers, monitor model performance, and drive data-driven insights to deliver measurable business impact.
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