IT Engineer, User Experience

15000 Valmont Plaza Omaha Nebraska 68154

We’re Here to Move the World Forward. Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce.

Are you ready to move the world forward?

The IT Engineer, User Experience independently delivers and improves user‑facing technology services across a global enterprise environment. The role engineers and supports endpoint management, device lifecycle, collaboration, automation, monitoring, and service‑management capabilities while contributing technical guidance to interns and associate engineers. The assigned portfolio may emphasize Microsoft Intune and Tanium, Microsoft 365 and Zoom, meeting‑room technology, executive technology support, or a combination of these services.

It is essential to embody Valmont’s core values of Passion, Integrity, Continuous Improvement, and Delivering Results while cultivating a workplace where employees feel valued, trusted, understood, and respected.

This position reports to the IT Manager, User Experience and has no direct or indirect reports. This position is based in Omaha, Nebraska. This position is expected to work five days per week in the office. Ability to travel up to 25%, including potential domestic or international overnight travel. Collaborate with Valmont staff, IT teams, leadership, and external partners to deliver reliable user‑facing technology services that support business objectives and continual improvement.

Execute the design, deployment, monitoring, and maintenance of user‑facing technology systems, processes, tooling, and automation in accordance with standards, policies, and established best practices. Develop and maintain functional documentation that details standard operating procedures, troubleshooting techniques, system architecture, and solutions. Collaborate with internal teams and external vendors or solution providers to gain stakeholder alignment and deliver valuable, supportable technology capabilities.

Participate as a subject matter expert in Major Incident Management responses to business‑impacting events and support reporting, follow‑up, and process improvement. Implement and execute continual service improvement activities and translate findings into practical service enhancements. Develop and maintain relationships with stakeholders to understand and meet service needs. Create reports in response to business and operational needs. Use and evaluate appropriate tools to detect, alert, triage, respond, remediate, and manage user‑experience services as conditions change.

Track and document system incidents, service requests, problems, changes, and resolutions in the company’s IT service‑management system. Track and document project plans, schedules, progress, changes, decisions, and issue resolution using approved project‑management tools. Build productive working relationships across Valmont IT and business teams. Perform assigned work with the level of self‑direction appropriate to the role and elevate risks or blockers promptly.

Comply with applicable domestic and international travel requirements, including required travel documentation, health requirements, and safety practices. Write and review supporting documentation such as release notes, knowledge articles, help content, standards, and feature guidance.

Engineer and maintain device provisioning, configuration baselines, patching, software deployment, and lifecycle processes for Windows, macOS, and mobile devices, including Windows Autopilot, Microsoft Deployment…