Junior Technician

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Full Time Technical Omaha Service Center, Omaha, NE, US

Schrock Innovations is growing, and we’re looking for a friendly, motivated Junior Technician to join our Omaha Service Center team full-time.

This entry-level opportunity is a great fit for someone who enjoys helping people, has a genuine interest in technology, and wants to build hands-on experience in a supportive, customer-focused environment. You’ll work alongside experienced technicians, solve a wide variety of technology challenges, and help customers feel more confident using their devices.

• Assist customers through walk-in service, phone support, and scheduled in-home visits
• Provide a positive customer experience by listening carefully, communicating clearly, and making each customer feel supported
• Diagnose and troubleshoot first-level hardware, software, device, and network issues
• Escalate more complex technical issues to senior technicians when appropriate
• Help customers understand their technology and recommend practical solutions that improve their experience
• Accurately document service events, including the issue, work performed, and resolution
• Support other Schrock Innovations locations when needed

• A collaborative team environment
• Advancement opportunities with a company that promotes from within
• Real-world experience solving a wide range of technology challenges
• Access to emerging technologies, tools, and training opportunities
• Utilize company vehicle for schedule home visits and traveling to other service locations
• Eligibility for bonus programs
• Paid time off
• Exclusive employee discounts

• Availability to work a full-time schedule:
  Monday to Thursday, 10am to 8pm
• High school diploma
• At least 1 year of customer-facing experience in retail, technical support, hospitality, or another service-based environment
• A strong desire to solve problems and help others
• Basic familiarity with computers, smartphones, and common operating systems, including Windows, macOS, iOS, and Android
• Excellent verbal and written communication skills
• Ability to lift up to 50 pounds and perform physical tasks that may include standing, bending, and kneeling

Schrock Innovations has been a trusted name in tech support for over 25 years, serving Nebraska and Iowa with award-winning service. We’re locally owned, customer-focused, and committed to growing our team from within. When you join us, you become part of a supportive environment where your ideas matter, your growth is encouraged, and your work directly impacts the clients and communities we serve!