Technical Program Manager — Client Implementation & Enablement

Position:
Technical Program Manager
- Client Implementation & Enablement

Local candidates are highly preferred with 40-60 miles.

Technical Program Manager
- Client Implementation & Enablement

Who we are We partner with clients to make complex integrations simple and successful. We're looking for a Senior Technical Program Manager to lead and scale high visibility client onboarding programs at ***. You'll bridge engineering, product, professional services, account teams and our clients to deliver predictable, secure, and fast time to value for new integrations and migrations.

• Lead end to end technical onboarding programs for strategic clients: define scope, milestones, success criteria and acceptance for each engagement.
• Build and run repeatable onboarding frameworks, playbooks, templates and automation to reduce cycle time and operational effort.
• Manage technical integration projects (APIs, data migrations, connectors, batch/real time flows) including architecture handoffs, environment provisioning, and release coordination.
• Serve as the senior client facing program lead: run kickoff, status reviews, steering committees and executive communications; set expectations and elevate proactively.
• Coordinate cross functional delivery across engineering, product, security, compliance, QA, operations, professional services and third party vendors.
• Identify, track and resolve technical and commercial dependencies and risks (data mapping, security reviews, legal/contract milestones, implementation windows).
• Drive readiness for go live and early production support: runbooks, run / rollback plans, monitoring, alerts, SLA handoffs to operations and client success.
• Measure and improve onboarding outcomes: time to value, launch success rate
  *** change request frequency, customer satisfaction (NPS/CSAT) and operational cost.
• Mentor and enable implementation teams to adopt best practices (agile delivery, backlog hygiene, release checklists) and continuously improve throughput.
• Partner with product and GTM teams to influence product roadmap based on onboarding learnings and recurring client requirements.

• 7+ years of program or project management experience with at least 3 years leading technical, client facing onboarding or implementation programs.
• Demonstrated track record delivering complex integrations (APIs, ETL/data migrations, SSO, payment/transaction systems) across multiple engineering teams.
• Strong client facing skills with the ability to present to senior executives, set expectations and drive decisions.
• Technical fluency: cloud architectures (AWS/Azure/GCP), REST APIs, authentication/authorization patterns, data mapping/transformation concepts and CI/CD.
• Proven experience managing multi party dependencies (internal teams, vendors, client IT) and negotiating trade offs under time pressure.
• Experience with delivery and collaboration tools (Jira, Confluence, Salesforce or equivalent) and with program artifacts (roadmaps, RAID logs, decision logs).
• Excellent written and verbal communication, organization and stakeholder management skills.

• Bachelor's degree in Computer Science, Engineering, Information Systems or equivalent experience.
• Experience in regulated industries (financial services, payments, healthcare) and familiarity with compliance reviews (PCI, SOC, KYC/AML).
• Prior experience building onboarding playbooks, automation for provisioning or data validation tools.
• Certifications such as PMP, SAFe, Certified Scrum Master.

• Client empathy and service orientation - prioritize client success while protecting product integrity and delivery timelines.
• Strategic delivery mindset - align onboarding plans to business outcomes and customer value.
• Influence without authority - build consensus across distributed teams and external stakeholders.
• Risk based decision making - surface trade offs early and lead pragmatic mitigations.
• Continuous improvement - use metrics and feedback loops to scale and standardize repeatable processes.