Network Operations Center; NOC) Engineer​/Network Engineer

Network Operations Center (NOC) Engineer

Job Title:

Network Operations Center (NOC) Engineer Job Description We re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.

We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation  will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Location:

Omaha, NE (Onsite - 5 days a week)

• Monitor and support network operations from a NOC environment, responding to incidents, alerts, outages, and service-impacting events.
• Perform troubleshooting for network connectivity, routing, switching, and core network protocol issues.
• Support configuration, administration, and maintenance activities for routers, switches, and related network infrastructure.
• Coordinate with telecom vendors, utility providers, ISPs, and internal teams to resolve circuit, connectivity, and service issues.
• Assist with microwave radio communication support, including initial triage and escalation; general familiarity is sufficient, and deeper technical knowledge can be developed on the job.
• Support incident management processes, including issue identification, prioritization, documentation, escalation, and resolution tracking.
• Use Linux system administration knowledge to support network-related systems and operational tools.
• Communicate clearly during active incidents, providing timely status updates to stakeholders and technical teams.
• Help maintain operational documentation, runbooks, incident records, and knowledge articles.
• Support mission-critical environments where reliability, responsiveness, and attention to detail are essential.
• Collaborate with cross-functional teams to restore services quickly and reduce recurring incidents.
• Participate in shift-based handoffs to ensure continuity across network operations.

• Experience with general network administration, network configuration, and troubleshooting.
• Strong understanding of networking fundamentals, including routers, switches, and core network protocols.
• Experience working in a NOC, operations center, incident-management, or technical support environment.
• Familiarity with telecom vendor, ISP, WAN, or utility connectivity coordination.
• General familiarity with microwave radio communications; hands-on or deeper technical experience is a plus.
• Familiarity with Linux distributions and basic system administration concepts.
• Ability to assess incidents, troubleshoot under pressure, and elevate appropriately.
• Strong communication skills with the ability to coordinate across vendors, ISPs, technical teams, and stakeholders.
• Availability to work fully…