ServiceNow Platform Administrator

Job Title

Service Now Platform Administrator

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.

We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation  will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World’s Best Workplaces,", "Best Companies for Career Growth,", and "Best Company Culture,"year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Omaha, NE (Onsite - 5 Days a week)

The Service Now Platform Administrator will support the administration, configuration, integrations, and ongoing optimization of the Service Now platform within a Government Cloud environment. This role is ideal for a detail-oriented platform professional with experience in Service Now change management, CI/CD practices, and enterprise integrations. The successful candidate must be a U.S. Citizen or U.S. Permanent Resident, due to Government Cloud requirements.

• Administer, maintain, and enhance the Service Now platform to support business, technology, and operational needs.
• Configure and support Service Now workflows, forms, fields, business rules, UI policies, notifications, and related platform components.
• Support platform integrations with internal and external systems, ensuring reliable data exchange, performance, and security alignment.
• Partner with technical teams, stakeholders, and business users to gather requirements and translate them into scalable Service Now solutions.
• Manage and support Service Now change management processes, including development, testing, approval, and release activities.
• Apply CI/CD practices to support controlled, repeatable, and efficient Service Now deployments.
• Monitor platform health, troubleshoot issues, resolve defects, and support ongoing improvements to platform stability and usability.
• Maintain documentation for configurations, integrations, processes, releases, and administrative procedures.
• Collaborate with cross-functional teams to support Service Now modules and capabilities across the organization.
• Ensure platform activities align with Government Cloud environment requirements, security expectations, and applicable operational standards.

• Experience administering the Service Now platform in an enterprise environment.
• Hands-on experience with Service Now integrations.
• Experience with Service Now Change Management processes.
• Familiarity with CI/CD practices and release management within a Service Now environment.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work collaboratively with technical teams, business stakeholders, and platform users.
• Strong communication skills with the ability to explain technical concepts clearly and effectively.
• Det…