ServiceNow Platform Administrator

Role:
Service Now Platform Administrator
Location:
Omaha, NE (Onsite - 5 Days a week)
Job Description

The Service Now Platform Administrator will support the administration, configuration, integrations, and ongoing optimization of the Service Now platform within a Government Cloud environment. This role is ideal for a detail-oriented platform professional with experience in Service Now change management, CI/CD practices, and enterprise integrations. The successful candidate must be a U.S. Citizen or U.S. Permanent Resident, due to Government Cloud requirements.

• Administer, maintain, and enhance the Service Now platform to support business, technology, and operational needs.
• Configure and support Service Now workflows, forms, fields, business rules, UI policies, notifications, and related platform components.
• Support platform integrations with internal and external systems, ensuring reliable data exchange, performance, and security alignment.
• Partner with technical teams, stakeholders, and business users to gather requirements and translate them into scalable Service Now solutions.
• Manage and support Service Now change management processes, including development, testing, approval, and release activities.
• Apply CI/CD practices to support controlled, repeatable, and efficient Service Now deployments.
• Monitor platform health, troubleshoot issues, resolve defects, and support ongoing improvements to platform stability and usability.
• Maintain documentation for configurations, integrations, processes, releases, and administrative procedures.
• Collaborate with cross-functional teams to support Service Now modules and capabilities across the organization.
• Ensure platform activities align with Government Cloud environment requirements, security expectations, and applicable operational standards.

• Experience administering the Service Now platform in an enterprise environment.
• Hands‑on experience with Service Now integrations.
• Experience with Service Now Change Management processes.
• Familiarity with CI/CD practices and release management within a Service Now environment.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Ability to work collaboratively with technical teams, business stakeholders, and platform users.
• Strong communication skills with the ability to explain technical concepts clearly and effectively.
• Detail-oriented approach with a focus on quality, documentation, and operational excellence.
• Must be a U.S. Person: U.S. Citizen or U.S. Permanent Resident, due to Government Cloud requirements.
• Preferred experience with one or more of the following Service Now areas:
• ITSM
• FSM
• App Engine
• Health & Safety

The base salary for this position is $ 92,250 to $134,272 plus, incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

#LI-Onsite

#Omaha

#Nebraska

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Concentrix is an equal opportunity and affirmative action…