Desktop Support - Tier 2

Overview

Physicians Mutual is seeking a Desktop Support Engineer to provide advanced technical support for our employees and workplace technology. In this role, you’ll troubleshoot hardware, software, application, and connectivity issues while serving as a trusted technical resource for end users. The ideal candidate combines strong technical ability with excellent customer service skills and enjoys collaborating with others to solve problems and keep employees productive.

• Provide second-level technical support for desktop, software, hardware, application, printer, and network-related issues.
• Troubleshoot complex technical problems and collaborate with developers, administrators, and other technology teams to implement solutions.
• Configure, deploy, maintain, and support employee workstations, laptops, software, and remote-access technology.
• Install and upgrade approved software, test configurations, and maintain technical documentation and support procedures.
• Provide clear, customer-focused technical assistance and training to employees at all levels of the organization.
• Maintain ownership of support issues from initial escalation through resolution and follow-up.
• Participate in corporate and technical projects and support the implementation of new technologies.
• Stay current on emerging technologies and recommend solutions that improve reliability, usability, and employee productivity.

• Bachelor’s degree in Management Information Systems, Computer Science, or a related discipline, or equivalent experience.
• 2–3 years of experience supporting hardware, software, applications, or end-user technology preferred.
• Strong knowledge of Microsoft Windows, Microsoft 365, cloud-based tools, and workstation technologies.
• Experience with Microsoft Intune or similar endpoint management technologies preferred.
• Strong troubleshooting, critical-thinking, and problem-solving skills.
• Excellent customer service and interpersonal skills with the ability to explain technical concepts clearly.
• Ability to learn and support a wide variety of business applications and technologies.
• Strong documentation, organization and prioritization skills.
• Collaborative, adaptable and comfortable working independently when needed.

Health. Life. Retirement. The Physicians Mutual family empowers people from all walks of life to enjoy the financial security they deserve. That’s what Insurance for all of us® is about.

The Physicians Mutual family includes Physicians Mutual Insurance Company, Physicians Life Insurance Company and Physicians Select Insurance Company. Physicians Mutual offers reliable dental and supplemental health insurance, and pet insurance. Physicians Life provides important life insurance, Medicare Supplement insurance and coverage for funeral pre-planning. Physicians Select Insurance Company additionally offers exclusive Medicare Supplement insurance.

Since our start in 1902, our dedication to delivering on our promise has helped make us one of the nation’s leading health and life insurance providers. In fact, we are rated in the top 1% of insurance companies. We consistently maintain some of the highest financial strength ratings in the nation from independent insurance analysts, including A.M. Best Company and Weiss Ratings, ensuring we’ll be there for our policy owners and our employees far into the future.

But the achievement we’re most proud of? We have a 95% customer satisfaction rating — a true sign of a company dedicated to embodying its vision.