Service Desk Technician

Tabor Street is a shared services provider supporting a network of Omaha-based companies within the heavy equipment sector. Our team delivers comprehensive assistance across a range of industrial services, including Marketing, Human Resources, Training, Recruiting, Accounting, Finance, Safety, Warranty, Continuous Improvement, Information Technology, and Strategy.

Tabor Street is looking for a Service Desk Administrator who is responsible for providing quality front-line IT Service Desk support to Tabor Street employees giving professional and prompt resolution of any computer-related problems with standardized hardware, software, communications tools or services.

PRIMARY

JOB DUTIES:

• Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Responds to requests for IT Service Desk issues either in person or over the phone.
• Researches issues using available resources and tests and implements solutions in a timely manner. Identifies and escalates issues requiring urgent attention.
• Ensures Service Desk requests are documented, assigned, and followed through in prioritized manner by using the Service Desk ticketing system.
• Improves the level of information technology services by providing problem resolution or forwarding inquiries to appropriate personnel and then follow up with the user to ensure the issue has been resolved.
• Responsible for providing all users with job function required hardware including computer, voice, and data hardware resources. This process includes configuration, installation, and maintenance of personal computers, network printers, scanners, smartphones, and related peripheral devices.
• Maintains, troubleshoots, and repairs on-site and remote location hardware/software - occasionally requiring on-site visits.

BENEFITS:

• Medical (and FSA/HSAplans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability

Tabor Street is an equal opportunity employer and affords equal opportunity to all applicants for all positions. Tabor Street, LLC. shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin.

Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

* The job duties listed in this job posting do not constitute a complete and exclusive list. Tabor Street further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.