Licensed and Health Insurance Advisor

Join to apply for the Licensed Life and Health Insurance Advisor role at Mass Markets.

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a Licensed Life and Health Insurance Specialist who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Provide information about healthcare options and insurance policies to customers.
• Assist customers in choosing suitable insurance policies.
• Engage with customers to understand their needs and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service to ensure satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate customer records and documentation.
• Stay updated on changes in insurance regulations, healthcare policies, and market trends.
• Promote insurance products and meet sales targets.
• Address customer concerns regarding their policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training to maintain licensure and skills.

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Previous call center experience preferred.
• Proficient in Microsoft Office applications.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule and ability to multitask in a fast-paced environment.

• Wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds.
• Two 21