Director of General Liability Bodily Injury Claims

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.

Our collaborative workplace is continuously evolving to ensure all employees feel:

• Comfortable bringing their whole selves to work.
• Confident that they will be treated respectfully.
• Recognized for their performance and provided with equal opportunities to succeed.

At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, “Where can I help?”, you’ll thrive with us.

At Argo Group, you can make a direct impact while working in an organization small enough to be agile and big enough to make a difference. We ask you to bring a growth mindset and a desire to share your unique perspective with our dynamic teams.

Argo Group, a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market, offers a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients. We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.

We are looking for a highly capable Director of General Liability Bodily Injury Claims to join our team and work from any of our offices. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. This role will supervise a team of General Liability Bodily Injury Claims Adjusters and contribute to providing superb results for our clients.

• Successfully supervise and provide training, mentoring, and technical oversight to a team of General Liability Bodily Injury adjusters. The team primarily consists of individuals with advance knowledge and experience that adjudicate claims with moderate to large loss reserves and impact to our bottom line. Most of the claims this team handles have a broad set of issues that are typically difficult.
  
  Management of the team includes:
• Supporting the professional claims selection process to hire and retain claims professionals that consistently demonstrate appropriate technical expertise, maturity and a professional commitment to excellence and customer service.
• Managing expenditures for the team to budget / plan.
• Working closely with claims adjusters and outside counsel to ensure cost-effective and appropriate litigation management strategies are in place that will lead to the best overall outcome.
• Providing advice and oversight into claim disposition strategies.
• Providing direction, leadership and training.
• Ensuring performance objectives and metrics are in place and being met to support and meet department goals.

• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• A deep knowledge of adjudicating environmental claims through: A minimum of seven years’ experience adjudicating General Liability Bodily Injury claims with exposure of $100,000 or more. A minimum of five years' in a Claims Supervisory capacity managing adjusters.
  Bachelor's Degree from an accredited university or two or more industry designations are required.
  New York General Adjusting License is required to adjudicate first party claims.
• Must have excellent communication skills and the ability to build lasting relationships.
• Exhibit natural curiosity
• Desire to work in a fast-paced environment.
• Excellent evaluation and strategic skills required.
• Strong claim negotiation skills a must.
• Must possess a strong customer focus.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may…