Senior Commercial General Liability & Workers’ Claims Adjuster

Company Argo Group is an underwriter of specialty insurance products in the property and casualty market, offering a full line of products and services to meet the unique coverage and claims‑handling needs of businesses. The role is based in‑office in either Richmond, VA;
Omaha, NE; or optionally in Albany, NY;
Chicago, IL;
Los Angeles, CA; or New York City, NY.

Senior Commercial General Liability & Workers’ Compensation Claims Adjuster (Full‑Time, Exempt)

Richmond, VA;
Omaha, NE;
Albany, NY;
Chicago, IL;
Los Angeles, CA;
New York City, NY (in‑person work required)

• Adjudicate complex indemnity and federal black lung workers’ compensation claims and commercial general liability claims with significant impact on departmental results.
• Provide superior customer service and build lasting client and broker relationships.
• Investigate claims promptly, including interviewing parties, analyzing policies and claims forms, and determining coverage.
• Prepare coverage letters, manage litigation, and create reserves according to Argo’s reserving policy.
• Identify loss drivers and trends via data analysis to reduce claim frequency and severity.
• Coordinate and assign expertise resources for case resolution.
• Develop and deliver reports to senior management, loss‑control and underwriting teams.
• Negotiate settlements within authority limits, following organizational referral procedures.
• Prioritize workload, process mail, and maintain clear correspondence with insureds, claimants, and other stakeholders.
• Apply creative solutions for optimal financial outcomes.

• Advanced knowledge of commercial general liability and workers’ compensation claims.
• Minimum of five years’ experience adjudicating both types of claims in AL, CO, FL, GA, NC, NJ, NY, or SC.
• Bachelor’s degree from an accredited university required, or two insurance designations plus four additional years of related experience may substitute for the degree.
• Active license or ability to obtain a license in AL, FL, GA, NC, NY, KY, and SC within 120 days of employment.
• Strong business acumen, excellent communication and negotiation skills, and the ability to exercise independent judgment on significant matters.
• Proficiency with MS Office Suite and other business software.
• Fluency in English (reading and writing).
• Commitment to ongoing professional development.

• Base salary:
  Richmond $101,184–$120,462;
  Albany & Chicago $111,384–$132,498;
  Los Angeles & New York City $121,482–$144,636.
• Eligibility for annual bonus based on company and individual performance.
• Health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender identity or expression, sexual orientation, disability, military, or any other protected characteristic. The collection of your personal information is subject to our HR Privacy Notice.