Livestock Operations Associate

Operations Associate - DD11AN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

• Livestock Policy Processing
  • Perform accurate and timely livestock insurance policy data entry/issuance.
  • Process routine to increasingly complex livestock policy and endorsement requests, working with underwriting when appropriate.
  • Validate agent licensing using internal systems manual procedures.
  • Prepare and distribute livestock policy documentation, endorsements, certificates, and related notices to insureds, agents, and other parties, following underwriting specifications.
  • Ensure all required jurisdictional notifications, disclosures, claim contact, and livestock‑specific policy language are included and emailed to agent.
  • Generate livestock policy billing and premium information within the transit or mortality livestock system.
  • Compile and summarize financial and policy information for livestock rate monitoring, commissions, reinsurance reporting, and billing analysis.
  • Organize and maintain livestock policy files in accordance with QAT and livestock documentation standards.
  • Process livestock policy renewals, required form and endorsement updates, and timely delivery of renewal notices, meeting regulatory guidelines.
  • Prepare and issue TORT notifications and required jurisdictional notices related to renewals, cancellations, non‑renewals, and material policy changes.
  • Prepare, validate, and distribute certificates of mailing and proof of delivery documentation in compliance with regulatory requirements.
  • Manage and distribute emails from shared/group inboxes, triaging inquiries and routing correspondence to the appropriate underwriters.
• Livestock Customer Service
  • Deliver consistent, high‑quality, cost‑effective customer service by handling livestock‑related inquiries via phone and email.
  • Demonstrate familiarity with livestock terminology to communicate effectively with producers, agents, and insureds.
  • Direct customers to appropriate underwriting or claims resources.
  • Work closely with Livestock teammates to deliver internal and external customer service.
• General Office & Operational Management
  • Prioritize and manage daily workload while supporting teammates with livestock policy inquiries.
  • Participate in training and onboarding of entry‑level specialists.
  • Collect, distribute, and manage mail and packages, including livestock documents.
  • Monitor office equipment and coordinate service as needed.
  • Order and manage office supplies.
  • Process incoming and outgoing mail daily.
• Agency Management Support
  • Update agency management systems with new or revised contracts, licensing, and appointments.
  • Monitor agency licensing requirements and report changes or deficiencies.
  • Respond to sales and underwriting inquiries related to agency licensing, appointments, and livestock program eligibility.

• 2+ years of Customer Service, Operations or Insurance experience required;
  Livestock/Agricultural experience preferred.
• Effective communication skills.
• Strong customer service orientation.
• Solid business skills; PC, software, keyboarding, and strong data entry skills.
• Adaptable/flexible; open to change.
• Excellent verbal and written communication skills; writes clearly and edits for spelling and grammar.
• Ability to prioritize tasks and meet deadlines with attention to detail.
• Willingness to work independently and as part of a team.
• Support team leader/manager on team projects.

Upon hire, this individual will be expected to work out of the Omaha, NE office five days a week until successfully achieving training milestones (typically 3–6 months). Thereafter, consideration will be given to a hybrid work arrangement with the expectation of coming into the office three days a week.

The annualized base pay range for this role is $46,222 – $69,333. Actual base pay may vary above or below this range based on factors such as performance, proficiency, and demonstration of required competencies. The base pay is one component of The Hartford’s overall compensation package, which may also include short‑term or annual bonuses, long‑term incentives, and on‑the‑spot recognition.

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age.