Application Specialist

Location:Omaha, NE
Work Arrangement:Full-Time
Position Type:Seasonal/Temporary, Hourly, Non-Exempt

Milliman Omaha is home to intelligent, hard-working, and creative professionals in a collaborative environment that is anything but corporate. Our office combines the flexibility and connection of a local team with the stability, resources, and reputation of a large national firm. We value strong working relationships, individual contributions, and the opportunity for each employee to define their own success.

We are seeking a Benefits Enrollment Specialist
to support individuals as they navigate health insurance options through education, enrollment assistance, and ongoing communication. In this role, you will serve as a trusted resource to consumers, helping them make informed decisions while delivering a high-quality customer experience that reflects Milliman’s values at every interaction.

This is an excellent opportunity for a relationship driven professional who is passionate about helping others, thrives in a team-oriented office environment, and brings strong communication, accuracy, and customer advocacy skills to their work.

• Educate and consult with individual health insurance consumers to help them understand available coverage options
• Assist customers through the enrollment process with professionalism, empathy, and accuracy
• Deliver proactive follow-up and ongoing support to enhance customer satisfaction and retention
• Build strong relationships with customers and internal and external stakeholders, including employees, client decision makers, insurance carriers, and brokers
• Maintain accurate and timely documentation in internal systems and CRM platforms
• Contribute to Milliman’s service model by delivering a consistent, high quality customer experience
• Use customer interactions and feedback to support retention strategies and continuous improvement efforts

We are looking for candidates who are:

• Relationship-focused
  and committed to delivering exceptional customer service
• Professional and dependable
  , with a strong sense of accountability and attention to detail
• Collaborative team players
  who value shared success and contribute positively to the office environment
• Adaptable and solutions-oriented
  , with the confidence to navigate change and ask questions when needed
• Curious and growth-minded
  , with a desire to learn, improve, and contribute new ideas

• Health insurance industry experience in employee benefits and/or personal insurance strongly preferred
• 2+ years of experience in Customer Success, Customer Advocacy, Relationship Management, Account Management, or a similar customer-facing role preferred
• Current Life & Health insurance license, or the ability to obtain one within a short timeframe
• Strong verbal and written communication skills, with exceptional listening ability
• High level of accuracy and attention to detail in documentation and customer interactions
• Strong technical aptitude, including comfort using CRM systems and other technology platforms
• Self-motivated, enthusiastic, and proactive, with a positive, “can do” attitude
• Demonstrated ability to work effectively with a variety of stakeholders
• Passion for helping customers achieve the best possible outcomes

This position is
in office, hybrid, or remote.In office or hybrid work will be at the
Milliman Omaha office
.

Milliman Omaha offers a business casual, professional office environment located at
180th & Dodge
, where employees work alongside a collaborative team of approximately 75 professionals.

The hourly pay range for this role is$15.00 - $25.00
, depending on relevant factors including education, experience, qualifications, skills, certificates, and other business considerations.

This role also includes
production-based incentives
tied to two primary activities:

• Bookings

Meetings with individuals to consult and educate on health insurance options. These typically take approximately 45 minutes.

• Incentive:$40 for each fully completed and documented booking
• Applications

Completion of insurance applications with carriers. These typically take approximately 15–20 minutes.