Benefits Enrollment Specialist

• Educate and consult with individual health insurance consumers to help them understand available coverage options
• Assist customers through the enrollment process with professionalism, empathy, and accuracy
• Deliver proactive follow-up and ongoing support to enhance customer satisfaction and retention
• Build strong relationships with customers and internal and external stakeholders, including employees, client decision makers, insurance carriers, and brokers
• Maintain accurate and timely documentation in internal systems and CRM platforms
• Contribute to Milliman’s service model by delivering a consistent, high quality customer experience
• Use customer interactions and feedback to support retention strategies and continuous improvement efforts

We are looking for candidates who are:

• Relationship-focused
  and committed to delivering exceptional customer service
• Professional and dependable
  , with a strong sense of accountability and attention to detail
• Collaborative team players
  who value shared success and contribute positively to the office environment
• Adaptable and solutions-oriented
  , with the confidence to navigate change and ask questions when needed
• Curious and growth-minded
  , with a desire to learn, improve, and contribute new ideas

• A minimum of a high school diploma or equivalent GED is required for this position, and education will be verified upon an accepted offer of employment
• Candidates are required to have a minimum of 2 years of professional work experience
• Health insurance industry experience in employee benefits and/or personal insurance strongly preferred
• 2+ years of experience in Customer Success, Customer Advocacy, Relationship Management, Account Management, or a similar customer-facing role preferred
• Current Life & Health insurance license, or the ability to obtain one within a short timeframe
• Strong verbal and written communication skills, with exceptional listening ability
• High level of accuracy and attention to detail in documentation and customer interactions
• Strong technical aptitude, including comfort using CRM systems and other technology platforms
• Self-motivated, enthusiastic, and proactive, with a positive, “can do” attitude
• Demonstrated ability to work effectively with a variety of stakeholders
• Passion for helping customers achieve the best possible outcomes

This position is
fully in office
and based at the
Milliman Omaha office
. Candidates must be able to work
on-site in Omaha, Nebraska
on a full-time basis. This is not a remote position.

Milliman Omaha offers a business casual, professional office environment located at
180th & Dodge
, where employees work alongside a collaborative team of approximately 75 professionals.

A combination of factors will be considered to determine the compensation for this role, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.

This is a non-exempt overtime eligible role. This role is a seasonal/temporary, hourly, non-exempt, full-time position expected to last approximately 4 months.

This role also includes
production-based incentives
tied to two primary activities:

• Bookings

Meetings with individuals to consult and educate on health insurance options. These typically take approximately 45 minutes.

• Incentive:$40 for each fully completed and documented booking
• Applications

Completion of insurance applications with carriers. These typically take approximately 15–20 minutes.

1–100

$10

101–500

$12

501–1000

$15

1001+

$18

• Ability to work on a full-time basis is required
• This role is a
  seasonal/temporary, hourly, non-exempt, full-time position expected to last approximately 4 months, with an anticipated end date of January…