Auto Direct Markets Claims Specialist

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable.

While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into [one of] the following North American Claims office[s]:
Atlanta, GA;
Addison, TX;
Schaumburg, IL;
Omaha, NE.

Zurich is hiring a Claims Specialist I to join our dynamic Auto Direct Markets Claims Team. This role offers an incredible opportunity to grow your expertise by interpreting, investigating, and evaluating auto policies and coverage issues while mastering claims handling and industry best practices.

As a Claims Specialist, you will manage auto liability property damage and Direct Market/Garagekeepers losses involving dealership inventory and vendors responsible for customer vehicles. You’ll own your claims from start to finish, resolving them efficiently while building strong partnerships with customers and brokers. In doing so, you’ll play a key role in Zurich’s commitment to exceptional service.

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable.

While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

Candidates for this role should be able to report on a hybrid work schedule to one of our North American Claims office locations, including:
Atlanta, GA;
Addison, TX;
Schaumburg, IL;
Omaha, NE

• Bachelor’s Degree with 2 or more years of experience in the Claims or Insurance area OR
• High School Diploma (or equivalent) with 4 or more years of experience in the Claims or Insurance area OR
• Completion of the Zurich Claims Training Program and and 2 or more years of experience in the Claims or Insurance area OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Insurance area
• Must obtain and maintain required adjuster license(s)
• Microsoft Office experience
• Knowledge of insurance regulations, markets and products
• Prior experience in auto claims handling, insurance claims, or a related customer service field. Understanding of auto insurance policies, coverage, and state regulations.

• 4+ years of experience handling Auto Liability Property Damage (PD) claims, including investigation, liability determination, and damage evaluation.
• Direct experience managing Garagekeepers coverage claims, including losses involving dealership inventory and customer vehicles in the care, custody, or control of an insured.
• Experience handling Direct Market auto claims, including third-party property damage exposures.
• Familiarity with dealership operations, service departments, and vendor relationships impacting customer vehicle claims.
• Strong understanding of negligence principles, subrogation, and vendor liability exposure.
• Experience reviewing and…