Benefits Enrollment Specialist

• Educate and consult with individual health insurance consumers to help them understand available coverage options
• Assist customers through the enrollment process with professionalism, empathy, and accuracy
• Deliver proactive follow-up and ongoing support to enhance customer satisfaction and retention
• Build strong relationships with customers and internal and external stakeholders, including employees, client decision makers, insurance carriers, and brokers
• Maintain accurate and timely documentation in internal systems and CRM platforms
• Contribute to Milliman’s service model by delivering a consistent, high quality customer experience
• Use customer interactions and feedback to support retention strategies and continuous improvement efforts

• Educate and consult with individual health insurance consumers to help them understand available coverage options
• Assist customers through the enrollment process with professionalism, empathy, and accuracy
• Deliver proactive follow-up and ongoing support to enhance customer satisfaction and retention
• Build strong relationships with customers and internal and external stakeholders, including employees, client decision makers, insurance carriers, and brokers
• Maintain accurate and timely documentation in internal systems and CRM platforms
• Contribute to Milliman’s service model by delivering a consistent, high quality customer experience
• Use customer interactions and feedback to support retention strategies and continuous improvement efforts

We are looking for candidates who are:

• Relationship-focused and committed to delivering exceptional customer service
• Professional and dependable, with a strong sense of accountability and attention to detail
• Collaborative team players who value shared success and contribute positively to the office environment
• Adaptable and solutions-oriented, with the confidence to navigate change and ask questions when needed
• Curious and growth-minded, with a desire to learn, improve, and contribute new ideas

• A minimum of a high school diploma or equivalent GED is required for this position, and education will be verified upon an accepted offer of employment
• Candidates are required to have a minimum of 2 years of professional work experience
• Health insurance industry experience in employee benefits and/or personal insurance strongly preferred
• 2+ years of experience in Customer Success, Customer Advocacy, Relationship Management, Account Management, or a similar customer-facing role preferred
• Current Life & Health insurance license, or the ability to obtain one within a short timeframe
• Strong verbal and written communication skills, with exceptional listening ability
• High level of accuracy and attention to detail in documentation and customer interactions
• Strong technical aptitude, including comfort using CRM systems and other technology platforms
• Self‑motivated, enthusiastic, and proactive, with a positive, “can do” attitude
• Demonstrated ability to work effectively with a variety of stakeholders
• Passion for helping customers achieve the best possible outcomes

This position is fully in office and based at the Milliman Omaha office
. Candidates must be able to work on‑site in Omaha, Nebraska on a full‑time basis. This is not a remote position.

Milliman Omaha offers a business casual, professional office environment located at 180th & Dodge
, where employees work alongside a collaborative team of approximately 75 professionals.

A combination of factors will be considered to determine the compensation for this role, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. This is a non‑exempt overtime eligible role.…