Director of Insurance Operations

Title: Director of Insurance Operations

Reports to: Vice President of Territory and Risk

Department: Insurance and Compliance

Location: Omaha, NE

Positions Supervised: Insurance Manager, Insurance Coordinator

Travel Required: Occasional as to attend annual convention and seminars, less than 25%

Compensation: $105,000 to $130,000 per year, based on experience

Office

Hours:

Monday-Friday, 8am-5pm

At Signal we make local ownership our strategy. We are the approachable global security brand, providing peace of mind to pursue passion in life for everyone who touches our brand. Our mission is to ensure our customers, owner-operators, and employees feel empowered in their communities and life.

We’re your path forward, empowering you to become a subject matter expert supporting our network of customers and franchises who accelerate us into the future. As industry leaders, we invest in leading business technology and resources that free you to focus on developing your career. We’re an opportunity to combine your passion to serve and your ambition to grow as you make a lasting investment in your future.

As a strategic function, the Director of Insurance Operations will play a key role in Signal’s risk management program by identifying, analyzing and communicating risks that affect Signal’s business.

This role will oversee a team that has ownership of and/or support multiple disciplines within Signal corporate insurance program with oversight of franchisees’ insurance programs. Current areas of insurance that this role will support include Property, General Liability, Worker’s Compensation, Cyber, Automobile Liability, Directors and Officers Liability, Umbrella/Excess Liability, in addition to Crime and Fiduciary Liability. The Director of Insurance Operations will also have ownership of insurance claims and will support the CEO with Signal enterprise-wide risk management program as needed.

This role will interact across the organization on a variety of insurance and risk management issues, which impact our businesses and functional groups.

• Identify, assess, communicate, and prioritize overall risk and loss information.
• Manage the network’s open claims, partnering with loss adjusters, brokers, and internal customers, including Legal, Finance, Accounting, Property Management, and Construction, to achieve effective claims resolution.
• Coordinate with brokers and internal customers to obtain required underwriting data for the placement of Signal’s insurance policies.
• Partner with brokers to identify and implement solutions to Franchisee insurance challenges, including potential master policies, preferred market coverage, captives, and other insurance solutions.
• Implement oversight and audit processes to ensure all Franchisees meet minimum insurance requirements outlined in their franchise agreements.
• Prepare, analyze, and communicate insurance placement submissions and insurance market presentation information as needed.
• Participate in insurance broker, captive, and insurance market meetings as needed.
• Review and interpret Signal’s insurance policies to ensure policy language is appropriate and coverage aligns with organizational needs. Partner with insurance brokers and coverage counsel to ensure purchased policies provide the intended coverage.
• Communicate summaries of Signal’s insurance policies, coverage, and key provisions to management as needed.
• Prepare executive summaries outlining the overall status of claims and identify opportunities to reduce loss exposure and strengthen risk mitigation strategies.
• Attend mediations and provide leadership in the negotiation and resolution of claims.
• Serve as the point of contact for complex…