Customer Service Specialist

Now Hiring:
Customer Service Specialist

Location: Omaha, NE

Industry: Manufacturing – Food Processing (aftermarket parts and equipment)

Company Type: Private Equity Portfolio Company

Stone Enterprises is a precision manufacturer of equipment and quality replacement parts for the food processing industry. The Company partners with food processors to deliver mission‑critical products and services that enhance reliability, productivity, and food safety. Founded in 2000, Stone Enterprises has built a strong reputation for quality, reliability, technical expertise, and customer service.

We’re looking for a reliable, hard‑working individual who enjoys a mix of office work and hands‑on responsibilities. This position includes data entry, processing customer orders, supporting the sales team, pulling parts for orders, maintaining inventory, Shipping/Receiving duties and helping wherever needed to keep daily operations running smoothly.

The right person is dependable, organized, able to juggle multiple tasks, and comfortable solving problems and working as a team. Attention to detail and showing up ready to work each day are a must.

(Additional duties may be assigned as business needs evolve.)

• Respond to customers via phone or email regarding order questions and provide price quotes for orders.
• Enter customer orders accurately and make sure they are processed correctly.
• Pick, pack and prepare orders for outbound shipment.
• Maintain and organize parts inventory, including conducting cycle counts and an annual inventory count.
• Process customer orders, create invoices, monitor items on back‑order, and collect items for assembly kits.
• Check in deliveries and reconcile received goods with purchase orders.
• Support basic accounts payable and receivable tasks by checking paperwork for accuracy.
• Support the sales department with data analysis and e‑commerce initiatives.
• Keep office equipment stocked and working properly. Ordering supplies when needed.

• Prior relevant experience is preferred and must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Team players with strong interpersonal skills, excellent communication skills, credibility, trust, cooperation, objectivity and commitment to excellence. Highly organized with the ability to handle a variety of assignments and changing priorities with commitment to action plans, while being sensitive to time constraints and resource availability.
• Ability to multitask within a fast‑paced environment. Ability to work independently without much direction and supervision as well as part of a team.
• Excellent written and verbal communication skills.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Proficient in using Microsoft Office Suite.
• The associate may regularly lift and/or move up to 30 pounds.

• Competitive salary and benefits package
• Supportive and collaborative team environment
• Opportunities for professional growth and development
• A company culture that values integrity, innovation, and people