Associate Field Service Engineer

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Full Time Technical Omaha/Lincoln, NE

Salary Range: $70,000.00 To $75,000.00 Annually

Document Type: Job Description

Reports To: Learning & Development

At Solutech, our mission is to ensure critical medical devices are always available to support the treatment and diagnosis of patients when they need it most. Our culture is driven by a shared commitment to making a positive impact—where a team of dedicated individuals goes above and beyond to make a real difference in people’s lives.

As part of our team, you'll have the unique opportunity to help shape the future of medical device services. If you want to be part of a team that’s truly making an impact in the healthcare industry, this is the perfect opportunity.

To make you a hero for your patients, we go the mile after the extra mile – We are the Solutionists of Solutech.

The core of our value proposition is Our People. We strive to proactively invest in their development all while maintaining a manageable work-life balance. Each Associate Field Service Engineer (AFSE) candidate will have the opportunity to develop their technical skills on multiple platforms, most notably Varian True Beam, C-Series, and Elekta. A detailed training plan will be created, filed, and executed in alignment with the AFSE training program and 45/90-day reviews.

The AFSE development path is designed to allow the candidate to transit through each of the operations divisions to allow the individual to gain knowledge and experience while remaining solely focused on training. The training program is scheduled to last 36 weeks. The candidate will receive periodic assessments from Learning & Development, their immediate supervisor and other individuals as required. Assessment will take place in the form of written exams, practical evaluations and observations of work.

The core responsibilities for this position include:

• Participate in field operations as assigned. This will include all service operations, being used as On-The-Job Training (OJT) opportunities
• Study independently and/or as directed to prepare for all assignments and rotations
• Participate in classroom training and OJT activities as recommended/directed
• Maintain a high degree of professionalism and safety consciousness according to guidelines to perform activities under the safest working conditions
• Be timely and punctual for all assignments
• Dress appropriately and professionally for the job at hand
• Report by means of Salesforce, e-mail, expense reports, etc. regularly to ensure accurate company statistical data on training-oriented and customer-oriented activities
• Participate in equipment jobs as assigned. These will be scheduled when available by L&D or Parts Director
• Successful completion of the Associate training program and all assessments is required for promotion to FSE
  1. Relocation may be required to a permanent assigned region

Required qualifications include:

• Basic mechanical skills
• Must be able to use wrenches and screwdrivers skillfully and dexterously. Align and tighten bolt one-handed without seeing fastener
• Basic electronics knowledge
• Identify and understand the function of components and circuits such as bleed resistors on a capacitor, bypass capacitors on digital circuits, pull-up resistors in logic circuits, blocking diode on a charging circuit
• Schematic reading
• Able to identify and determine the overall function of a circuit based on the schematic such as self-latching relays, feedback loops using comparators or current control/monitoring using a shunt resistor
• Troubleshooting
• Able to…