Title Slot Manager- Omaha

Summary Slot Manager

Location: Omaha, NE (with some local travel as needed)
Pay: Based on experience

The Slot Manager is responsible for the overall leadership and daily management of Slot Operations. This role ensures operational excellence, regulatory compliance, team development, and exceptional guest experiences. The Slot Manager leads staffing, performance management, training, and continuous improvement initiatives while supporting the Mission, Vision, and Values of War Horse Gaming, LLC
.

• Practices, supports, and upholds the Mission, Vision, and Values of War Horse Gaming, LLC.

• Oversees daily Slot Operations, ensuring optimal performance, compliance, and guest satisfaction.

• Maintains appropriate staffing levels and collaborates with other departments for special events and promotions.

• Ensures all team members follow internal policies, procedures, and regulatory requirements.

• Monitors operational effectiveness and recommends improvements to drive department and company success.

• Coaches, mentors, and evaluates team members; manages annual performance review processes.

• Participates in interviewing, hiring recommendations, and onboarding for Slot Operations roles.

• Manages employee relations and partners with Human Resources on escalated issues.

• Provides recommendations related to employee status changes, including promotions, transfers, suspensions, and terminations.

• Ensures compliance with all mandatory training and delivers role-specific development opportunities.

• Maintains strong working knowledge of federal, state, and local gaming regulations, internal controls, and company policies.

• Conducts regular walk-throughs of assigned areas to ensure operational efficiency and compliance.

• Creates and sustains a motivating, accountable, and performance-driven work environment.

• Manages guest and team member concerns with professionalism, tact, and diplomacy.

• Maintains strict security and accountability of company-issued equipment (keys, radios, handheld devices, etc.).

• Demonstrates a strong commitment to safety and follows all company and departmental safety standards.

• Maintains industry knowledge through continuing education and professional development.

• Understands and complies with the Company Compulsive and Problem Gambling Plan, including regulations related to minors and intoxicated guests.

• Performs additional duties as assigned.

• Bachelor’s degree in Marketing, Hospitality Management, Business Administration, or a related field preferred; equivalent experience will be considered.

• Minimum of five (5) years of gaming operations experience, including three (3) years in a supervisory or leadership role preferred.

• Strong organizational skills with exceptional attention to detail.

• Excellent analytical, problem-solving, and decision-making abilities.

• Proven leadership and team management skills.

• Proficiency in Microsoft Office Suite or related software.

• Comprehensive knowledge of player tracking systems and complimentary guidelines consistent with industry standards.

• Leadership & Navigation

• Communication

• Analytical & Critical Thinking

• Relationship Building

• Teamwork & Engagement

• Problem Solving & Decision Making

• Business Acumen

• Flexibility & Initiative

• Trust, Integrity & Guest Focus

• Stress Management & Composure

• Travel is primarily local during business hours; occasional overnight or out-of-area travel may be required.

• Due to the nature of the hospitality and entertainment industry, team members must be able to work flexible schedules, including evenings, weekends, holidays, and varying shifts based on business needs.

• Alcohol Service / Comp Authority:
  Yes

• Gaming License:
  Ability to secure and maintain a Nebraska Gaming License is required.

• Other
  
  Certifications:
  
  Not applicable.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference…