Adult Program Manager

Job Title

Adult Program Manager

Reports to: Project Director

Exempt

Omaha, NE

$58,000 - $63,000 annually

Responsible for all functions related to assigned Workforce Center(s) including implementation of policies and procedures and management of staff at assigned locations.

• Coach and lead project staff to meet or exceed performance goals, including ensuring that staff members perform thorough, accurate review of all case files, that staff have no disallowed costs and that staff members are aware of performance goals and understand consequences of not meeting performance.
• Manage and conduct analysis of workforce activities to evaluate compliance with policies and procedures and adherence to contract requirements.
• Evaluate and understand performance goals to ensure service delivery model aligns the ability to achieve or exceed deliverables.
• Communicate effectively with management and appropriate staff regarding areas of improvement and provide recommendations or suggestions for enhancements.
• Responsible for the planning and implementation of quality management model for continuous improvement and customer satisfaction.
• Use board approved systems and all available data sources to analyze and support performance activities and ensure appropriate action is followed to correct deficiencies.
• Welcome and addresses customer complaints as they occur, objectively and utilizing Extreme Customer Service guidelines.
• Ensure appropriate engagement in industry sectors to meet/exceed customer expectations and that all members of the Community, including the partners, are collaborating to meet the objectives of the Center(s) and the needs of employers and job seekers.
• Evaluate and understand all performance goals to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact performance measures.
• Develop and maintain effective teamwork.
• Identify and address needs for staff.
• Identify and fill open positions in a timely manner, hire and promote employees based on sound decision making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching focused on improving performance.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external.

Other duties and special projects as needed to meet overall company objectives. This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity

Minimum of a Bachelor's Degree in Human Services, Business, Education or Human Resource field or equivalent.

Minimum of 3 years in a supervisory or management capacity with 5 years of progressive responsibility in Workforce Development programs preferred. Solid working knowledge of Workforce Investment Opportunity Act (WIAO) legislations and regulations and strong business knowledge of customer service best practices and performance management techniques required. Experience in training and coaching/mentoring strongly preferred.

Progressive responsibility in management and workforce development program operations. Requires ability to generate respect and trust from staff and external constituencies. Requires project management, organizational, personnel, problem solving and data analysis skills, along with an ability to meet deadlines as required by our employees and customers. High level of communications skills and the ability to work with minimal direction. Need strong technical skills and proficiency in Microsoft Office Suite.

Must have valid driver's license and adequate vehicle insurance coverage.

Insurance:
Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance