Senior Account Leader: Strategy Delivery

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Account Supervisor (Account Director)

• March 1, 2026

We’re seeking an Account Supervisor who doesn’t just manage accounts but leads with purpose. You bring a proven track record of thinking beyond the brief, proactively identifying challenges and opportunities, and partnering with clients to articulate how marketing can solve business problems. You don’t wait for direction — you lead: guiding campaigns from strategy to execution, owning client relationships, and growing accounts through insight-driven planning and a consultative approach.

And you also know how to get the projects done internally.

• Requires 8+ years of agency experience including project management and account leadership
• Possesses a strong knowledge in marketing, media, and advertising, including working experience in Google Ads, Microsoft Ads and Meta Ads
• Has comfort in assessing and presenting data-centric digital media, branding and other performance marketing results
• Possesses working knowledge of Microsoft Office software and Keynote
• Has excellent verbal and written communication skills
• Maintains a high attention to detail as well as strong organizational and time management skills
• Performs duties and tasks independently and knows when to seek guidance and direction
• Is flexible and adaptable to changing priorities in a fast-paced environment
• Demonstrates proven experience in managing complex projects and executes based on project management best practices
• Possesses curiosity and confidence to solve complex problems

• Lead a book of business, overseeing the development and review of all deliverables ensuring work meets the client and agency’s standards
• Lead new client onboarding processes for assigned accounts, ensuring a smooth transition and understanding of client expectations
• Stay up to date on assigned clients’ industry trends, audiences, and marketing vision, contributing valuable insights to account deliverables

• Review and be accountable for client projections and billings, ensuring financial goals are met for assigned accounts
• Ensure the agency has adequately fulfilled scopes of work on assigned accounts, based on deliverables, timing and billings

• Possess a deep understanding of the history of assigned accounts, ensuring past learnings and context are transferred to current projects and processes
• Maintain a deep understanding of business objectives and goals
• Possess a deep understanding of client preferences, ensuring they’re always considered

• Effectively lead internal and external teams through project work, navigating the intricacies of all assigned projects to troubleshoot, adapt and adjust project management approaches to fit budgets, timelines and client needs
• Present project work and performance results to clients

• Lead creation of project plans including team assignments, timelines and mandatories for the project to run successfully
• Develop briefs and assignment sheets that establish marketing and messaging direction for complex projects and/or campaigns
• Collaborate with creative, growth, and media teams to build, launch, and optimize integrated marketing and media campaigns for assigned accounts

• Develop and maintain strong relationships with key contacts across clients’ businesses, from senior management to day-to-day contacts

At Ervin & Smith, we provide something truly unique: a place to experiment and push yourself to new heights with the support of an executive team of experts who are accessible for hands-on coaching and mentorship. Our team members value relationships, collaboration, creativity and results above all else.

You’ll receive competitive pay and all the essentials, including health/dental/vision insurance, retirement plan with matching, life/supplemental insurance, and a flexible working environment and generous agency closures and time-off policies. You’ll also get training and ongoing professional development, as well as extra dollars for you to…