Call Center Manager
Job in
Omaha, Douglas County, Nebraska, 68197, USA
Listed on 2026-06-02
Listing for:
NextDeavor Inc.
Full Time
position Listed on 2026-06-02
Job specializations:
-
Management
Operations Manager, Program / Project Manager, Business Management
Job Description & How to Apply Below
Call Center Manager
Full-time
Omaha, NE, US
Exclusive confidential search - details shared with qualified applicants.
Become a Key Player as a Call Center Manager
You will lead and scale a fully remote call center operation, driving operational performance and exceptional customer experience. You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report insights to senior leadership. This is a Remote role supporting a distributed, multi-time-zone workforce.
Here's How You'll Make an Impact on the Team
- Lead day-to-day operations of a fully remote call center (inbound, outbound, or blended)
- Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews
- Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and customer satisfaction
- Oversee scheduling, staffing, and productivity using workforce management tools
- Implement virtual training, onboarding, and ongoing coaching programs
- Analyze performance data to identify trends and drive continuous improvement
- Ensure compliance with company policies and quality standards across all operations
- Present performance insights and reports to senior leadership and collaborate cross-functionally to support scalable operations
- Bachelor's degree in Business, Management, or related field (or equivalent experience)
- Proven experience managing a remote or distributed call center team
- Strong understanding of call center KPIs, QA processes, and workforce management
- Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools)
- Excellent communication and leadership skills with the ability to manage across time zones
- Experience managing global or multi-time-zone teams
- Background in scaling or improving remote call center operations
- Strong analytical mindset with experience driving performance improvement initiatives
$100,000 - $130,000
Ready to Make Your Mark?
This role may fill quickly. Submit your resume to be considered.
Apply with Pioneers here
Pay Range
$ Annually to $ Annually
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