Field Service Supervisor

Overview

Responsibilities include service financial performance, field service team development and supervision, support of the acquisition process, and customer maintenance and growth. The Field Service Supervisor II owns service operations with direct responsibility for service execution while leading a team, or teams, to accomplish specific objectives within a given time frame, with available resources, according to customer rules of engagement.

• Responsible for the coordination of performance, quality of all work and Customer Satisfaction for assigned stores.
• Responsible for the coordination of all maintenance operations for assigned stores/facilities with the Store COR, FE or CO, as appropriate.
• Work in conjunction with the Program Manager to oversee project budgets, maintain adherence to forecasts and identify possible cost savings opportunities and/or risks.
• Responsible for the schedules at assigned contract locations regarding revisions and assignments to best meet the terms of the contracts and fulfill the customer’s needs.
• Conducts performance appraisals along with other service supervisory personnel to recommend merit increases, promotions, training and disciplinary action for team members.
• Responsible for assistance in recruiting, interviewing and building a strong team through onboarding and coaching of new service team employees.
• Coordination of subcontractors in the assigned areas to ensure successful completion of the projects including verification of scope of work and acceptance of the customer.
• Responsible for bidding/collection and review process for additional work including development and presentation of quotes, verification of necessary work and its completion.
• Responsible for driving adherence to all work safety policies and procedures among the team.
• Additional duties as necessary to maintain a productive Service department and organization.

Formal Education Requirement:

Required Level: High School

Preferred Level: Bachelor's Degree

Minimum Years of Experience Necessary: 3-5 years (Experience to include management level, as well as technical HVAC-Refrigeration knowledge.)

Additional Information:

• Must be able to read, analyze and interpret general business periodicals, professional journals, technical procedures, government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Must be able to accommodate a flexible work schedule including weekends when necessary.
• Must be able to travel both by air and auto on a regular basis.
• Must have excellent communication skills and professional disposition for customer interface.
• Must have a valid driver's license and ability to rent automobiles as necessary.
• Must be able to lift and carry up to 50 lbs. on a regular basis.
• Must be able to walk, sit and climb stairs and ladders.

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Paid time off, stewardship, and parental leave.
• Educational Assistance – Tuition reimbursement for job‑related courses after six months of service.
• Health Management and Wellbeing Programs – EAP, virtual health management, chronic condition, and tobacco cessation.

* Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.

For more information about Hussmann, visit

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.