Director Services

Director Of Professional Services
- North America Banking

ACI powers the payments ecosystem globally, and you power ACI. You'll innovate, collaborate, and grow in an energetic technology culture with decades of proven success. ACIers in all roles and levels are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

The opportunity

ACI Worldwide moves money for the world - processing more than $14 trillion in payments every day for banks, intermediaries, merchants, and billers across more than 95 countries. Our North America Banking business is at the centre of that story, and our Professional Services organisation is how we turn technology into outcomes that clients can trust.

We're looking for a Director of Professional Services to lead delivery across a portfolio of strategic banking accounts in North America. This is a hands‑on, high‑impact leadership role: you'll own the end‑to‑end delivery of complex payment implementation programmes, lead a team of project managers and technical consultants, and be the face of PS to some of our most important clients.

This role sits one level below the VP, Professional Services
- North America, and is the engine room of regional delivery. You'll operate with real autonomy - owning your portfolio's performance, commercial health, and client relationships - while working as an integral part of the broader North America leadership team.

If you're a delivery leader who thrives in complex, fast‑moving environments, builds trusted client partnerships, and knows how to get the best from a talented team, this is the role for you.

What you'll do

Lead delivery across a portfolio of strategic banking accounts

You'll own end‑to‑end accountability for a set of complex, multi‑stream payment implementation programmes - ensuring they land on time, within scope, and on budget. You'll set the pace, maintain delivery rigour, and be the senior escalation point when things get hard.

Build and run a high‑performing PS team

You'll lead a team of around 20-30 project managers, technical consultants, and business analysts. That means hiring well, developing people deliberately, managing performance honestly, and creating an environment where talented professionals do the best work of their careers.

Own the client relationship

You'll be a trusted partner to your clients - not just a delivery contact. You'll lead steering committees, run executive business reviews, and have the kind of credibility that means clients call you first when something matters. You'll also identify opportunities to expand ACI's footprint within your accounts.

Manage the commercial health of your portfolio

You'll own the P&L for your delivery portfolio - tracking revenue recognition, utilisation, margin, and project financials. You'll review and approve Statements of Work and change orders, and contribute to pre-sales scoping and solutioning for new opportunities in the region.

Drive operational discipline

You'll be accountable for the operational hygiene that makes delivery predictable: RAG status reporting, resource management, timesheet compliance, and portfolio dashboards. You'll also champion adoption of PS tools, methodologies, and best practices across your team.

Contribute to the PS organisation's growth

You'll be an active member of the NA PS leadership team, contributing to regional and global initiatives - whether that's refining delivery methodology, embedding AI tooling, strengthening knowledge management, or helping shape the next generation of PS service offerings.

How success is measured

In this role, you'll be evaluated against six outcomes:

• Client satisfaction scores and executive relationship health across your account portfolio
• On‑time, on‑budget delivery performance across your programme portfolio
• PS revenue, utilisation, and margin targets for your accounts
• Team retention, engagement, and capability development
• Quality and completeness of delivery governance and reporting
• Contribution to pipeline generation and pre‑sales solutioning in partnership…