Service Coordinator

Summary: The Landscape Services Coordinator is responsible for the oversight of technician schedules, project coordination, and customer experience for our maintenance and landscape operations. This role requires a high level of organization, attention to detail, and excellent communication skills.

• Manages the day-to-day schedules and work ticket management for all of maintenance.
• Responsible for accurate time and material entries in Aspire software for maintenance division.
• Handles coordination of project items such as permits, porta potties, utility marking.
• Account manages house maintenance accounts worth approximately $350K.
• Responsible for weekly customer communication regarding service/project schedules, watering and warranty information, and sales to production handoff for maintenance division.
• Sends weekly and monthly NPS surveys and Google review requests to customers for landscape and maintenance.
• Attends weekly meetings for landscape and maintenance divisions.
• Prepares and sends annual maintenance renewal contracts in the fall and winter.
• Supports maintenance division directors administratively as needed.
• Participates in snow removal dispatch operations in the winter months.
• Oversees materials for maintenance division.

• TP and efficiency goals for technicians.
• Sales and renewal goals for house accounts.
• No balls dropped on job preparation items.
• Aspire issues up to date.

• High school diploma or associates degree at a minimum.
• 5+ years in the green industry is preferred.
• Must be comfortable with technology and have experience using a CRM, Microsoft Office 365, and scheduling software.
• Ability to maintain a professional, positive, and cooperative demeanor always.
• Extremely detailed and organized, excellent written and verbal communication skills, math skills.
• Ability to identify, prioritize, and complete tasks independently and in a timely manner.
• Works well under pressure while meeting deadlines and multi-tasking priorities.
• Bilingual in English and Spanish a plus.
• $50-57K per year, depending on experience
• Profit share bonus if earned
• Paid time off and holidays
• Health and dental insurance 50% company paid
• ST/LT disability, life insurance, vision
• Simple IRA plan with company match
• Paid parental and bereavement leave
• Customizable wellness reimbursement plan
• Company cell phone reimbursement
• Friday’s off during the months of January and February
• Yard & service discounts for you and your immediate family
• Relaxed and positive company culture (we work hard, but like to have fun!)

Reports to: Maintenance Division Director

Works closely with: landscape operations director, managers, technicians, finance team

Direct reports: none

Typical Hours
: green season work is typically 7am-4pm, Monday thru Friday;
Winter hours are not typical and will require overnights, weekends and holidays.