Agency Supervisor

Agency Supervisor

Ritter Insurance Marketing, an Integrity company, is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices in New York, Nebraska, Idaho, Arizona, Florida, Maryland, North Carolina and Ohio. More than 280 full-time Ritter employees support the business of over 15,000 independent insurance agents in all 50 states.

Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents.

Supervise the Agency Team. Responsible for maintaining smooth operations, ensuring agent compliance, and acting as the primary escalation point for complex policy, regulatory, or operational issues. Managing day-to-day operations of both internal and external staff. Assisting the Senior Management Team in achieving organizational goals.

• Acts as the subject matter expert for carrier product lines, industry updates, and advanced sales support and operational needs.
• Serves as the primary escalation point of contact to resolve complex issues reported by our agents, carriers, and other departments as it relates to Agency Team.
• Act as the funnel for communications that impact agents and Agency Advisors to ensure they are up-to-date on all needed information.
• Directly manage and lead the team of Agency Advisors and Team Leads, including conducting regular 1-1 coaching to ensure employees are supported and key performance indicators (KPIs) and sales goals are being met.
• Provide coaching and guidance to agents and staff on complex issues and navigating internal paperwork and procedures.
• Create, maintain, and distribute clear, up-to-date documentation to standardize agency team workflows and minimize errors.
• Facilitate communication between the Agency Sales Team and other departments to ensure smooth cross-team functions.
• Assist with the onboarding and training of all new hires within the Agency Team.
• Work directly with Senior Sales Management (Director/VP level) to report on sales goals, key performance indicators (KPIs), and agent sentiment.
• Representing the company at various business meetings.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.