Team Member, Management

GENERAL

• Fulfil 6 Week Training requirement.
• Uphold and exemplify the expectation and standards of the Business in all actions and dealings within the Business and on behalf of the Business.
• A Qdobee LLC. Team Member is expected to hold themselves accountable, to be organised, with attention to detail and a commitment to bring out the best of themselves and those within the Team, to best support the Business and the Senior Management and Team Leads.
• Demonstrate effective and concise communication with both Team Members, Team Leads and Senior Management.
• Adhere to and direct to meet all HR requirements of the governed and Company.
• Manage correspondence and feedback to facilitate timely communication between Team Members, Team Leads, Customers and Senior Management.
• Filter and protect confidential communications from Senior Management or Team Leads and the Team, including Company confidential information.
• Proficiently move towards set budgets and targets both individual, for the Team and for the Business.
• Develop expert knowledge across all areas of the Business.
• Cross train across all stations of the Store, its processes, and expectations of the Business.
• Cope well under pressure and work methodically to improve the environment to promote solutions, proactively mitigating stresses, and errors.
• Support the Team and the Business.
• Support and ensure the Business meets and adheres to all governed, lawful and health requirements and codes at all times. Including maintenance, reviews, and certificate parameters.
• Display, action and promote skills in Team building, communications, decision making, Customer Service Skills, and Time Management.
• Develop and implement assessment performance metrics provided by the Business, as an individual and the Team.
• Understanding and application of Business and governed policies and expectations.

• Support the Team Leads in effectively and efficiently working with Team Members, including but not limited to their assignment and training.
• Dedication to meeting both individual KPIs and Budgets as well of those of the Team/s.
• Enhance collaboration and morale between Team Members.
• Assist and support Team Leads and Senior Management with reaching all goals of the Business.
• Assist and support Team Leads and Members with reaching individual and Business goals. Including the daily operations of the Stores where necessary.
• Build, develop, support and maintain not just a Business but a Team, which promotes a comfortable and dedicated work environment.
• Support the Team Leads in required meetings with the Team.
• Support and environment for the expression of concerns and questions.
• Support all Team Members meet an acceptable standard of cleanliness, dress, presentation, and attitude.
• Support Senior Management, Team Leads and the Team in highlighting and addressing any concerns or questions that require resolution.
• Support the training of Team Members to meet the standards and expectations of the Business and Senior Management.
• Support the education of Team Members in regards to governed and certification expectations, alongside those of the Business, Senior Management and Team Leads.
• Highlight, support address and resolve Customer Complaints, where necessary in conjunction with Senior Management and Team Leads.
• Adhere to and support the Team in all Customer Service regulations and expectations of the governed, the Business, Senior Management and Team Leads.
• Support the Team in fast‑paced and pressurised environments within the Business.
• Support the activities of Team Members across all requirements and expectations of the Business, Senior Management and Team Leads.
• Adhere to and support the training of Team Members in the relevant Customer Satisfaction and Product Quality expectations of the Business, Senior Management and Team Leads.
• Adhere to and support the smooth and effective operation of the Business and meeting of governed standards.
• Adhere to and support Team Members where necessary to align with the expectations and standards of the Business, Senior Management and Team Leads.
• Adhere to and support the appropriate breaks of the individual and Team Members.
• Adhere to and support the…