Director, Fulfillment Network & Strategy

Address 11340 South 153rd Street, Papillion, NE, 68138, US

Schedule Full time

Job Type Permanent

Industry Logistics procurement distribution and supply chain

The Director, Fulfillment Network & Strategy is responsible for leading the strategy, performance, and optimization of the company's fulfillment network, including Central Fulfillment operations, third-party logistics (3PL) partners, and last-mile delivery solutions. This role owns the end-to-end customer fulfillment experience, ensuring products are delivered with exceptional quality, speed, and cost efficiency.

This leader will spend approximately 70% of their time focused on strategic initiatives and 30% on tactical execution, translating executive vision into actionable plans that drive results. The Director will be responsible for network design, capacity planning, financial performance, and strategic partnerships while developing a high-performing team and ensuring best-in-class fulfillment capabilities that support the company's growth objectives.

At Omaha Steaks, Director-level roles require a proven track record of success in previous leadership roles, with demonstrated ability to drive complex, enterprise-level initiatives to completion. To be successful in this role, you must possess strong influencing and relationship-building skills across all levels of the organization, coupled with executive presence and high emotional intelligence. You must be a strategic thinker with a strong bias for action, unafraid to challenge the status quo, and operate with a high degree of accountability and ownership.

You must provide strategic, principled leadership that aligns with the organization’s vision and goals while ensuring strong financial oversight and accountability. Drive organization-wide execution of cross-functional initiatives, ensuring clear direction, accountability, and measurable outcomes. Actively shape and influence the Horizontal Directors Leadership Team through collaborative decision-making and thought leadership. Lead transformational change with clarity and resilience, engaging teams at all levels.

Foster a high-performance culture focused on excellence, innovation, and the development of future leaders.

• Develop and execute the company's multi-year fulfillment network strategy, ensuring capacity, scalability, and alignment with business growth and customer service objectives.
• Design and optimize the fulfillment network footprint, including facility strategy, geographic coverage, and partner capabilities.
• Lead strategic planning for peak season readiness, including volume forecasting, staffing models, and contingency planning.
• Translate organizational vision into actionable initiatives that improve customer experience, operational performance, and financial results.
• Drive network transformation initiatives focused on quality, speed, and cost optimization.

• Own the end-to-end fulfillment customer experience, ensuring products are delivered accurately, on time, and in optimal condition.
• Develop strategies that enhance service levels while balancing cost and operational efficiency.
• Ensure best-in-class execution across packaging, cold chain management, delivery speed, and product quality.
• Establish and monitor customer-centric performance metrics and continuously improve fulfillment capabilities.

• Own all third-party logistics partnerships, including contract negotiations, service-level agreements, performance accountability, and ongoing relationship management.
• Conduct regular business reviews with fulfillment and transportation partners to drive continuous improvement and cost efficiency.
• Identify, evaluate, and onboard new fulfillment partners as network requirements evolve.
• Manage strategic partnerships with last-mile delivery providers and other external vendors that impact customer experience.

• Lead network optimization initiatives through data analytics, process improvements, and strategic investments to enhance efficiency and reduce costs.
• Establish and monitor KPIs across the fulfillment…