Lead Specialist, Operations Shift Omaha, NE

Retail Lockbox Supervisor

At FNBO, our employees are the heart of our story—and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Schedule is Thursday to Monday - 9:00 AM to 5:30 PM

The Retail Lockbox Supervisor is responsible for day-to-day oversight and leadership of the Retail Lockbox team, ensuring the accurate and timely processing of customer and bank deposits in accordance with established quality and quantity standards. This role plays a critical part in maintaining operational excellence by monitoring team performance, driving consistency in processes, and fostering a culture of accountability and continuous improvement.

The Supervisor serves as a key point of contact for team escalations, workflow decisions, and scheduling, while also being prepared to step in and perform hands-on processing duties alongside the team as operational needs require. In partnership with the Retail Lockbox Manager, this role supports staff development through regular coaching, performance conversations, and one-on-ones, helping to build a skilled, engaged, and high-performing team.

This position operates within a highly regulated banking environment and is expected to uphold the highest standards of compliance, professionalism, and operational integrity in alignment with FNNI's Operating Philosophy and FN Operations' values.

• Supervise and support Leads and Operators across daily Retail Lockbox operations
• Serve as the primary point of contact for team questions, escalations, and workflow decisions
• Step in to perform hands-on processing duties alongside the team as workload and staffing require, including production support specialists, Batch Tracker & Keying
• Build and maintain daily/weekly team schedules, balancing staffing across equipment and operational needs

• Assist the Retail Lockbox Manager in conducting formal performance reviews for Leads and Operators
• Facilitate monthly one-on-ones with team members to provide feedback, set expectations, and support individual development
• Review team productivity and accuracy statistics across the keying team & the production support specialists
• Research processing errors and deliver timely, constructive coaching to address gaps and reinforce best practices
• Partner with the Retail Lockbox Manager on disciplinary conversations as needed

• Monitor team performance against established quality and quantity benchmarks
• Identify trends in errors or processing gaps and implement corrective actions
• Support the development and continuous improvement of Retail Lockbox processes and procedures
• Ensure the team is trained on existing and new procedures, actively participating in and facilitating training as needed

• Champion a culture of continuous improvement within the Retail Lockbox team, encouraging team members to identify and suggest process enhancements
• Lead and participate in MDI activities, ensuring daily huddles, visual management, and performance tracking are consistently executed
• Monitor key operational metrics and use data to drive informed decisions and process improvements
• Collaborate with the Retail Lockbox Manager to identify inefficiencies and implement sustainable solutions
• Support the generation and implementation of new business processes and products within the Retail Lockbox department

• Understand and comply with the Bank's BSA/AML Program, adhering to all applicable bank policies, laws, and regulations
• Ensure team adherence to compliance standards, including the Customer Identification Program and Customer Due Diligence Policy
• Report all compliance issues or violations of law or regulation in accordance with the FNO Compliance Accountability Program
• Complete all assigned compliance training in a timely manner

• Model and promote the FNNI Operating Philosophy and FN Operations' values
• Foster a positive, collaborative team environment built on open communication, accountability, and…