Property Management Director

About Our Client

We believe in more than just real estate—making a lasting impact. Our guiding philosophy shapes every interaction, our mission drives us to deliver exceptional service, and our vision keeps us focused on the future. Together, these principles define who we are, how we serve, and why we’re committed to being With You For Life—every step of the way.

We empower people to achieve their real estate goals by delivering exceptional service, expert guidance, and personal experiences that build lasting value within our community.

• Lead/manage/accountability of direct reports which includes but not limited today to day task management, training for each role, cross training for each role, approval of time of requests, performance reviews, process and procedure changes and implementation.
• Assist in the hiring process for your department. Keeping recruiting and searching for top talent a priority.
• Meet with President weekly to discuss workflow, task planning for the week, month, quarter and year and then delegate work to team accordingly.
• You will take part in annual company goal planning, with quarterly directives for you and your team to accomplish.
• Be present and active in all company events.
• Direct/lead You‑niversity or other training classes as assigned as well as department meetings.
• Annual Budget creation and tracking to ensure your department revenue is performing at or above over the course of each year.
• Customer retention is a priority for you and your team.
• You will take the lead on all customer issues/complaints related to your department and follow up until resolved.
• You will work directly with the company marketing team to ensure all marketing efforts are being followed and tracked by your team to include new concepts as well as current.
• You will work directly with the Director of Operations to ensure all company processes and procedures are followed, tracked by you and your team, via monthly reporting.
• Assist PM Operations Manager with implementing any new software tools PM specific.
• You will work to get involved and be a leader in the real estate industry, ensuring our company is in the know of all industry changes and we have a voice at the table when decisions are being made.
• You will lead your team on all emergency and storm related concerns as they arise, leading the way on communication to team, tenants and owners.

• Must have excellent interpersonal skills, a positive attitude and a customer service spirit.
• Ability to maintain confidentiality, sensitivity and professionalism.
• Above average written and oral communication, organizational and multi‑tasking skills.
• Proven ability to lead, manage, and motivate a team.
• Proficient problem solving and analytical skills.
• Self‑disciplined and motivated to achieve.
• Continuous learning is a priority to you and will be expected from your team.
• Familiarity with Microsoft 365.
• Real estate license preferred but not required, although candidate will be required to obtain in first year of employment in all states we do business.
• Previous experience at a manager level or higher in property management.