Field Training Manager - Arby's

Overview

The Field Training Manager is responsible for driving operational excellence by equipping franchisees and their above-restaurant leadership with the knowledge and tools necessary to implement and sustain training systems effectively. This role ensures leadership teams are well-versed in brand standards, training programs, and best practices to enhance guest experience and drive business performance. The Field Training Manager collaborates with the training development team, training technology, and restaurant experience teams for content evolution and implementation, and works with a dedicated team responsible for new restaurant openings and new franchise onboarding to align training initiatives.

• Plan and implement key brand training initiatives to ensure consistency and operational effectiveness.
• Develop strategic partnerships and provide consultation with field leadership, leveraging data-driven insights to improve training impact.
• Support franchise business reviews by assessing training systems and effectiveness and identifying opportunities for improvement.
• Deliver leadership development training and enable franchise networks to tactically deliver leadership development training through both virtual and in-person experiences.
• Support franchisees in driving operational excellence by providing guidance, resources, and training to ensure adherence to brand standards and best practices.
• Partner with franchisees to develop and implement engagement programs that foster a culture of learning, continuous improvement, and team member development.
• Build strategic partnerships and consult with franchisees to ensure alignment with training strategies and operational goals.
• Collaborate with cross-functional partners across the organization to support training and operation initiatives and projects.
• Other duties as assigned related to training or development for Inspire Brands, Inc.; responsibilities may include new restaurant training, testing, video/photo shoots, subject matter expert activities, and related tasks.
• Ensure effective use of G&A expenses within parameters set by department leaders. Complete all administrative functions and requirements of the position in a timely manner.

• Bachelor's degree in a related field or 3+ years of experience in training, operations, or leadership roles within the restaurant, hospitality, or retail industry.
• Strong facilitation and presentation skills with the ability to engage and develop leadership teams.
• Proven ability to deliver and support training programs that drive performance at the leadership level.
• Excellent interpersonal and communication skills with the ability to influence and inspire others.
• Strong organizational, planning, time management and project management skills with attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with Learning Management Systems (LMS) preferred.
• Passion for developing leaders and fostering a culture of continuous learning.
• Change management mindset with strategic thinking and strong problem-solving skills.
• Ability to work independently with minimal supervision and prioritize tasks accordingly.
• Travel up to 75% of the time to meet business needs.

Inspire is a multi-brand restaurant company with a portfolio that includes Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants. We are a team focused on changing how people eat, drink, and gather around the table, with a shared purpose to ignite and nourish flavorful experiences.