Senior Relationship Manager – End User Asset Management Governance & Vendor Management

Position Summary

The Senior Relationship Manager is responsible for the strategic governance, oversight, and continuous improvement of the Bank's End User Asset Management and Asset Reclamation programs. This role provides leadership over vendor relationships, governance frameworks, financial management, operational controls, and inventory lifecycle oversight while ensuring compliance with internal policies, regulatory requirements, and contractual obligations.

The successful candidate will manage vendor performance and accountability, lead monthly and quarterly governance reviews, oversee budget planning and forecasting, ensure effective control execution, and provide leadership and direction to team members responsible for day-to-day inventory governance and compliance activities.

This position serves as the primary liaison between the Bank, vendor partners, procurement, technology teams, and business stakeholders to ensure contractual commitments are delivered, risks are effectively managed, and operational outcomes align with organizational objectives.

• Serve as the primary relationship manager for strategic asset management vendors and service providers.
• Lead Monthly Governance Reviews, Quarterly Business Reviews (QBRs), and Executive Governance meetings.
• Drive vendor accountability against contractual obligations, service level agreements (SLAs), key performance indicators (KPIs), and operational commitments.
• Manage vendor escalations and oversee remediation plans for service, compliance, or performance issues.
• Partner with Procurement, Legal, and Vendor Management teams during contract negotiations, renewals, amendments, and statement-of-work reviews.
• Identify opportunities to optimise vendor service delivery, cost efficiency, and operational effectiveness.

• Establish and maintain governance frameworks supporting End User Asset Management and Asset Reclamation programs.
• Ensure alignment with Bank policies, regulatory requirements, audit expectations, and risk management standards.
• Oversee execution of governance controls including inventory reconciliation, lifecycle management, asset reclamation, disposal governance, and inventory aging reviews.
• Lead periodic control assessments and identify opportunities to strengthen risk mitigation and operational effectiveness.
• Support internal, external, SOX, and regulatory audits through effective documentation and evidence management.

• Develop and manage annual operating budgets related to end-user asset management services and vendor-supported activities.
• Monitor forecasts, expenditures, and financial performance against budget targets.
• Identify cost-saving opportunities through governance improvements, inventory optimisation, asset reclamation, and vendor negotiations.
• Provide leadership with financial reporting, variance analysis and strategic recommendations.
• Ensure vendor invoices, contractual billing, and service charges align with contractual agreements.

• Provide leadership, coaching, and guidance to governance and controls team members.
• Establish performance objectives and development plans for direct reports.
• Ensure appropriate team capacity planning to support operational demands, project initiatives, vendor governance activities, and audit requirements.
• Prioritise workload across team resources and adjust plans based on changing business needs.
• Foster a culture of accountability, continuous improvement, collaboration and operational excellence.

• Maintain executive oversight over inventory management, asset deployment, reclamation, retirement and disposal programmes.
• Ensure inventory controls support inventory accuracy, traceability, FIFO governance, and established minimum/maximum inventory thresholds.
• Partner with operational teams and vendors to resolve inventory discrepancies and improve data quality.
• Drive implementation of reporting, automation and process improvements that enhance asset visibility and governance effectiveness.
• Monitor key…