AVP, Learning Strategy & Workforce Excellence - Group Claims & Operations
Listed on 2026-07-31
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Management
Project & Program Management, Change Management, HR Manager, Operations Management
AVP, Learning Strategy & Workforce Excellence - Group Claims & Operations
We are excited to bring on an AVP, Learning Strategy & Workforce Excellence – Group Claims & Operations join our Group Protection Claims & Operations training organization in a remote environment. Background details as an AVP of Learning Strategy & Workforce Excellence – Group Claims & Operations, you will provide leadership, direction and functional expertise to ensure departmental results for Workplace Solutions Operational training needs.
You will lead an organization of people leaders, trainers, instructional designers and knowledge management experts supporting new-hire and ongoing/management training across a variety of products and processes. You will develop and execute strategic planning to deliver for our business partners and customers and ensure our learning and development programming supports their transformational needs.
What you'll be doing:
- Sets and executes the Learning & Development strategy, incorporating emerging trends and partnering with senior leadership to drive enterprise initiatives, change management, and continuous capability building.
- Leads the design and delivery of comprehensive training programs, ensuring alignment to business priorities, organizational readiness, and measurable improvements in performance, productivity, and quality.
- Establishes and drives performance outcomes, setting priorities, goals, and KPIs while monitoring results and taking action to meet or exceed business objectives.
- Builds and leads a high-performing team, including talent acquisition, development, coaching, and succession planning to strengthen organizational capability.
- Partners with business leaders and stakeholders to assess learning needs, provide strategic guidance, and ensure effective application of training to on-the-job performance.
- Drives operational excellence and innovation, including strategic process improvements, evaluation of training effectiveness, and optimization of resources (including budget oversight) to enhance impact and efficiency.
What we're looking for:
- Must-have experience (Required): 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's). Strong business acumen and experience leveraging cost-benefit analyses and metrics to set a strategic vision and measure the outcomes. 10+ Years experience in training that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience including influencing senior management/critical stakeholders experience with ideal candidate having experience managing people leaders.
Experience influencing senior management/critical stakeholders experience with a demonstrated history of proactive leadership. Demonstrated strong relationship management skills with internal/external clients with proven ability to develop creative and collaborative approaches. - Nice-to-have experience (Strongly Preferred):
Experience in Enterprise or Operational learning and development or training functions. 10+ years of experience in the Group Protection Insurance space. 10+ years of management experience, including leading people leaders. Experience leveraging automation and AI tools to support curriculum and process modernization.
Travel Requirements:
Up to 30%
Final date to receive applications:
Applications will be accepted through July 24th, 2026, and the posting may be taken down early due to applicant volume.
What's it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What's in it for you:
- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
- Leadership development and virtual…
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