Day Service Coordinator

Summary Description

Under the supervision of the Director of Day Services, the Day Service Coordinator is responsible for case management which includes supporting, planning, implementing, coordinating, and evaluating all service provisions rendered to Individuals and Employees. Activities related to responsibilities include the oversight of client ISPs, quality assurance and improvement measures, and compliance with DHHS Title 403 & 404 NAC regulations which govern all activities associated with Day Service Provisions.

• Works collaboratively with the Director of Day Services in assisting with client tours and intakes.
• Works collaboratively with Service Coordination to establish professional relationships and ensure quality service delivery for all clients.
• Provides the leadership, management, and vision necessary to ensure that direct support employees on your caseload have the proper support, operational controls, administrative and reporting procedures to ensure operating efficiency.
• Ensures that all program activities operate consistently and ethically within the mission and values of the organization.
• Provides timely and appropriate response to internal and external customer needs.
• Provides day-to-day leadership and management of both business and program operations that mirrors the mission and core values of the organization.
• Informs the department director of important issues concerning the clients and operations.
• Performs all other duties as assigned

• Provides effective and inspiring leadership as well as stewardship by being actively involved in all programs and services.
• Provides an integrated staff development and leadership model for direct support employees.
• Supervises and maintains a positive team of well-trained employees who provide support, direction, and oversight to the individuals.
• Ensures all administrative functions are completed and submitted within required time frames including financial ledgers, attendance tracking, emergency drills, GER incident reporting, T-logs notes, client program data, MARs, medical appointments, and monthly consultation meetings.
• Directly manages the ongoing job performance of employees on your caseload; develops and communicates performance goals, completes performance evaluations within established time frames; provides feedback, develops, and acts on performance improvement plans, and determines and implements disciplinary action as needed.

• Participants in continuous quality improvement process, focusing on systems/process improvement; including promoting regular and ongoing opportunities for all staff, clients, and external consumers to give feedback on program operations.
• Ensure compliance with agency, state, and federal policies and procedures; including but not limited to; staff training, personnel records, client records, client programs, attendance tracking, medication management, medical appointments and services, emergency drills, ledger of client funds, client intakes/discharges, and incident reporting.
• Ensures compliance with HIPAA Privacy Standards and related Agency policies.
• Ensure timely and effective completion of monthly MGR reports. Informs the Department Director of any important issues or corrective plans yielded from audits.
• Reviews, approved, and conduct follow up plans on all reportable GERs that occur within Day Services (as required).
• Works collaboratively with the Human Rights Committee (HRC) meetings to communicate/submit events related to the use of restrictive measures, ESIs, or the use of psychiatric medications.
• Ensures ongoing compliance with DHHS Title 403 & 404 NAC regulations and ensures ongoing readiness for state surveys.

• Responsible for the coordination and delivery of high quality, efficient care for individuals in services
• Promotes and fosters an interdisciplinary approach to person-center care and strong relationships with guardians and service providers
• Effectively coordinates day services to ensure that client service delivery goals and objectives are…